At a Glance
- Tasks: Provide hands-on IT support and solve technical problems for our Gold Coast office.
- Company: Join CFC, a leading innovative underwriting team with a collaborative culture.
- Benefits: Enjoy flexible public holidays, additional leave days, and a commitment-free social club.
- Other info: Opportunities for professional growth and networking within the industry.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in desktop support and strong troubleshooting skills required.
The predicted salary is between 56700 - 69300 $ per year.
Are you a hands-on IT support professional who enjoys solving technical problems and delivering exceptional customer service? We're looking for a proactive and technically capable EUT Services & Infrastructure Support Engineer to become the primary IT contact for our Gold Coast office and support colleagues across CFC Australia and Global Security Services (GSS).
About the role:
This is an opportunity to take ownership of onsite technology support within our Gold Coast office while contributing to CFC's global EUT operating model. You'll work across Microsoft 365, identity and access management, endpoint technologies, networking, meeting room technology and office infrastructure. You'll collaborate with experienced global teams while helping to improve the technology experience for colleagues across Australia.
Why Join Us?
Working with CFC means joining a market‐leading, innovative underwriting team that values excellence, development, and collaboration. You'll have access to meaningful professional growth opportunities, exposure to diverse risks and brokers, and the chance to strengthen your industry presence through events and networking. Our culture emphasises continuous improvement, teamwork, and a supportive environment that empowers you to succeed and progress in your underwriting career.
Responsibilities Include:
- Providing onsite, walk‐up and remote IT support across CFC Australia and GSS
- Managing incidents and service requests through to resolution
- Supporting employee onboarding, offboarding, account administration and device deployment
- Administering Microsoft 365, Entra ID, MFA and endpoint technologies
- Troubleshooting devices, applications, networks, VPNs and meeting room technology
- Supporting local infrastructure and escalating complex issues to global teams
- Maintaining IT assets, documentation and operational procedures
- Supporting technology projects, change activities and service improvements
About You:
- Experience in desktop support, End User Technology, infrastructure support or a similar role
- Hands‐on experience with Microsoft 365, Entra ID and endpoint technologies
- Strong troubleshooting skills across Windows, macOS, Teams and networking
- Knowledge of Cisco, Meraki, Cato or similar technologies
- Experience working within ITIL-based service management processes
- Strong customer service, communication and problem‐solving skills
- Ability to work independently while collaborating with global teams
Why you'll love working at CFC:
- We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia).
- Our 'Excellence Program' encourages and rewards a culture of high‐performing individuals and teams.
- 'You Do You Day' – an annual additional leave day to do something that brings you joy.
- Commitment‐free social club, with monthly in‐office catch ups and quarterly events to get to know your colleagues better.
- Annual end of financial year and end of calendar year events, in addition to social club arrangements.
- Optional annual charity volunteering day, facilitated by us.
- 3 additional personal leave days per year – for whatever you need.
- Flexible public holidays – to celebrate our diversity you can
Infrastructure Support Engineer in Gold Coast employer: CFC Underwriting
CFC Australia is an exceptional employer that fosters a supportive and collaborative work culture, ideal for those looking to advance their careers in insurance operations. With a strong focus on innovation and continuous improvement, employees benefit from extensive professional development opportunities, flexible public holidays, and unique initiatives like 'You Do You Day' and optional charity volunteering. Join our Melbourne team and be part of a company recognised as a Top Insurance Employer, where your contributions will help shape the future of the industry.
