At a Glance
- Tasks: Troubleshoot backend issues and collaborate with teams to enhance product performance.
- Company: Join a well-known Australian tech company with a high-performing team culture.
- Benefits: Competitive salary, bonuses, hybrid work model, and opportunities for professional growth.
- Other info: Permanent full-time role based in Sydney with excellent career advancement potential.
- Why this job: Make a real impact in a supportive environment while developing your skills.
- Qualifications: 3+ years in backend development or support roles; strong problem-solving skills.
The predicted salary is between 120000 - 150000 $ per year.
Work for this great well-known product Australian organisation where you will get the chance to work within an innovative, transparent and high performing team environment. You will join the team as a Backend Support Engineer and are given the chance to really take ownership, drive and influence. This role is open to candidates in Sydney (only) or open to relocating to Sydney who is open to working 2-3 days per week in the office.
Salary: A$120,000 - A$150,000 base + super maximum + bonuses
About the Role
We’re looking for a Backend Support Engineer to join our team and help us maintain the performance, reliability, and quality of our core products. You’ll play a key role in identifying and resolving backend issues, supporting our customer service team with technical queries, and helping build long-term solutions to minimize future incidents. This is a hands-on technical role where your problem-solving skills and collaborative mindset will have a direct impact on both our customers and internal teams. You’ll be part of a supportive and innovative engineering environment with plenty of room for personal and professional development.
Your Responsibilities:
- Investigate, troubleshoot, and resolve backend issues in production and staging environments
- Partner with customer support to diagnose and resolve user-reported bugs
- Continuously improve existing backend systems to enhance speed, reliability, and scalability
- Analyze recurring issues and develop long-term fixes to prevent repeat occurrences
- Monitor logs, system health, and performance indicators to proactively detect problems
- Document common issues, fixes, and backend workflows for internal use
- Collaborate with developers to ensure smooth delivery of new features and updates
- Effectively manage your own work, communicate progress, and support your team
What We’re Looking For:
While experience with our specific tools is ideal, we know great engineers can adapt quickly. If you're a skilled backend support engineer (developer) with a passion for problem-solving, we’d love to hear from you. Our ideal candidate will have:
- 3+ years of experience in backend development or in a support-focused engineering role
- Familiarity with some of the technologies in our stack (or similar)
- Experience with monitoring and observability tools
- DevOps or Site Reliability Engineering (SRE) experience is a bonus
- Strong analytical and debugging skills
- Ability to take initiative, manage time well, and work independently
- Excellent communication and team collaboration skills
Please Note:
This position is only open to candidates currently residing in Australia. We are not accepting applications from overseas at this time. This is a permanent full-time opportunity and will suit a Backend Support Engineer who is seeking to take their role to the next level.
Backend Support Engineer in Sydney employer: Certus Recruitment Group
Join a pioneering company in satellite-enabled IoT connectivity, where your role as Director of Network Operations will not only drive operational excellence but also contribute to a purpose-driven mission that positively impacts people and the planet. Enjoy a flexible work environment in the heart of Adelaide, with a culture that champions collaboration, personal growth, and well-being, alongside comprehensive health benefits and support for mental health. This is an opportunity to lead a high-performing team while shaping the future of connectivity in remote areas.
