At a Glance
- Tasks: Lead a dynamic team to manage collections and drive financial results.
- Company: Join Certis, Australia's next-gen security company focused on innovation.
- Benefits: Enjoy a competitive salary, hybrid work options, and employee discounts.
- Other info: Diverse and inclusive culture with opportunities for growth and advancement.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in collections and previous leadership roles are essential.
The predicted salary is between 90000 - 90000 $ per year.
Be part of something big — where strong leadership keeps cash flow moving. At Certis, our purpose is simple — to make our world safer, smarter, better. We’re Australia’s only next‑generation security company operating at scale, and behind every strong operation is a finance function that’s just as sharp, commercial, and outcome‑driven.
As we continue to grow and modernise, we’re looking for a Collections Team Leader who can lead from the front, drive results, and build a high‑performing team in a fast‑moving environment. As a Collections Team Leader, you’ll play a critical role in protecting the financial health of the business. You’ll lead the day‑to‑day collections operation, ensuring outstanding receivables are managed effectively, ethically, and in line with regulatory requirements. You’ll sit at the intersection of people leadership, operational delivery, compliance, and customer experience — coaching your team to achieve results while maintaining strong, professional relationships with customers. Your work directly supports business sustainability, risk management, and long‑term performance.
About The Role
This is a hands‑on leadership role for someone who enjoys staying close to the work while bringing out the best in others. This role would suit someone with some supervisory experience looking to gain more as well as lead from the front in actioning collections. The base salary budget for this role is $90,000 plus super.
What You’ll Be Doing
- Lead & Motivate
- Coach and support a team of Collections Officers
- Set clear expectations, priorities, and performance standards
- Provide regular feedback, development support, and escalation cover
- Drive Results
- Oversee the active management of debtor portfolios
- Support complex, high‑risk, or escalated collection matters
- Reduce aged debt and improve cash flow outcomes
- Stay Compliant
- Ensure all activities meet legislative, regulatory, and internal requirements
- Maintain accurate, audit‑ready case notes and records
- Identify and escalate risks early
- Improve the Way We Work
- Use systems, reporting, and data to track and improve performance
- Contribute ideas to enhance efficiency, quality, and customer outcomes
- Partner with Finance and Operations to resolve issues impacting recovery
About You
You’re confident, grounded, and commercially minded — a leader who can motivate people while staying close to detail and risk. You’ll bring:
- Experience in collections, credit control, or accounts receivable
- Previous leadership, supervisory, or coaching experience
- Strong communication and negotiation skills
- Sound judgement, resilience, and attention to detail
- Comfort working in a target‑driven, evolving environment
Bonus points if you have:
- Microsoft Dynamics 365 experience
- Experience in regulated or high‑volume environments
- Exposure to compliance frameworks
- A finance or business qualification
Benefits & Culture
What We Offer:
- Technology-led, intelligent security and facilities management solutions across Australia’s most critical sectors.
- Collaborative, fast-paced work environment with hybrid work arrangements.
- Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
- Employee benefits such as retail discounts, annual awards, regular employee engagement survey and a Reward & Recognition Framework.
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.
Collections Team Leader in Sydney employer: Certis
At Certis Security Australia, we pride ourselves on being an exceptional employer, offering a dynamic work environment at Sydney Airport where safety and innovation are paramount. Our commitment to a Safer, Smarter and Better workplace fosters a culture of respect and empowerment, providing employees with ample opportunities for growth and development in the aviation sector. Join us to be part of a team that not only values your contributions but also supports your career journey in a critical infrastructure setting.
