At a Glance
- Tasks: Welcome visitors and ensure a premium lobby experience while maintaining security.
- Company: Join Certis, a leading security provider in Australia with a focus on innovation.
- Benefits: Work at the iconic Atlassian Central with ongoing training and career growth opportunities.
- Other info: Enjoy a supportive culture and contribute to a safer, smarter workplace.
- Why this job: Be part of a dynamic team in a landmark workplace that values diversity and inclusion.
- Qualifications: Experience in security or hospitality, strong communication skills, and a current NSW Security Licence.
The predicted salary is between 47250 - 57750 $ per year.
At Certis, our people are the difference.
As one of Australia's leading security and integrated services providers, we deliver tailored solutions that keep people, assets and operations safe across some of the country's most complex and high-profile environments.
About the Role & Location
Based at Atlassian Central, the world’s tallest hybrid timber tower, in Sydney’s Tech Central precinct beside Central Station.
This 39-storey landmark blends mass timber with cutting-edge smart building technology and targets a 50% cut in embodied carbon.
- Pay
- Level 5 with First Aid Allowance
Key Responsibilities
- Premium Lobby & Customer Experience
- Welcome employees, visitors, contractors and stakeholders in a courteous and professional manner.
- Provide directions, wayfinding and basic building information and assist with enquiries.
- Maintain exceptional presentation, discretion and service standards in a high-profile workplace.
- Access Control & Security Awareness
- Monitor lobby access points and support authorised entry and visitor processes.
- Identify unusual activity, access concerns or behaviours requiring escalation.
- Maintain security discipline without unnecessarily disrupting the customer experience.
- VIP, Event & Stakeholder Support
- Support VIP arrivals and departures and maintain discretion around executive and VIP movements.
- Assist with events and periods of increased visitor or occupant activity.
- Work closely with the Controller, Rover Officers, building management and other service teams.
- Provide immediate assistance during incidents and emergencies within training and site procedures.
- Support evacuations, access management and communications as directed.
- Maintain clear radio and verbal communication and accurate incident records.
About You
To be successful in this role, you will bring
- Premium corporate security, concierge, hospitality or front-of-house experience is highly desirable.
- Exceptional personal presentation and interpersonal skills.
- Confident communication with executives, employees, contractors, visitors and members of the public.
- Strong judgement, situational awareness and de-escalation ability.
- Customer-first mindset while maintaining access-control discipline.
- Ability to use access-control, visitor-management and standard computer applications.
- Current NSW Security Licence.
- Current First Aid and CPR certificates.
- Full Australian working rights.
- Ability to complete required employment checks, site induction and site-specific training.
- Availability for Monday‑Friday 0800‑1800 coverage.
Why Join Certis?
At Certis, we invest in our people and provide opportunities to build long-term careers across security, customer service and integrated solutions.
We offer
- Work at Atlassian Central, one of Sydney’s landmark workplaces.
- A premium corporate environment where security and customer experience work together.
- Ongoing training and professional development.
- Career pathways across security, customer service and integrated solutions.
- A supportive and inclusive team culture.
- Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people.
We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.
Our commitment to a Safer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.
We actively encourage First Nations and Torres Strait Islander peoples, veteransand candidates from diverse backgrounds to apply.
- Certis Security Australia – Master Licence Details
- Sydney Night Patrol & Inquiry Co Pty Ltd
- #J-18808-Ljbffr
Security Officer – Lobby in Sydney employer: Certis Group
At Certis Security Australia, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. As a Workforce Planner, you'll benefit from career development opportunities, ongoing training, and the chance to make a meaningful impact in a growing national organisation. Our commitment to professionalism, integrity, and teamwork ensures that every employee is respected and empowered, making it a rewarding place to work.
