At a Glance
- Tasks: Ensure safety and security while delivering exceptional customer service at a government site.
- Company: Join Certis Security Australia, the next-gen security leader.
- Benefits: Flexible casual shifts, no nights or weekends, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic and professional setting.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service or security experience with strong communication skills.
The predicted salary is between 19.8 - 24.2 $ per hour.
At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next generation security company operating at scale, we protect some of the nation’s most sensitive assets through disciplined operations, strong governance and highly trusted people.
We are seeking professional Security Officers to support a high-profile government services site in Townsville and Aitkenvale, Queensland. This is a frontline role where professionalism, composure and customer service excellence are essential in maintaining a safe and secure public-facing environment.
The security team at this site plays a critical role in ensuring the safety, comfort and confidence of the community accessing government services. As the first point of contact for visitors and staff, you will set the tone, delivering a welcoming, respectful and professional experience while maintaining strict adherence to site procedures and security protocols.
This is a highly customer-focused role requiring strong communication skills, sound judgement and the ability to confidently manage difficult or sensitive situations. You will be responsible for maintaining site security while delivering an exceptional customer experience. This is a casual opportunity offering flexibility, with shifts primarily available Monday to Friday during business operating hours.
Key Responsibilities:
- Managing access points and maintaining a safe and secure environment
- Monitoring customer movements throughout the site
- Delivering exceptional customer service and assistance
- Identifying and responding appropriately to security incidents
- De-escalating challenging situations in a calm and professional manner
- Supporting emergency response procedures when required
- Conducting security checks and maintaining site compliance
- Completing incident reports and daily activity records
- Building positive relationships with staff, customers and members of the public
- Maintaining a strong safety-first approach at all times
About You:
- Previous experience in customer service, security or a public-facing role
- Strong communication and interpersonal skills
- Ability to manage conflict and difficult situations professionally
- Excellent customer service focus and professional presentation
- Strong attention to detail and reporting skills
Security Officer employer: Certis Group
At Certis Security Australia, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. As a Workforce Planner, you'll benefit from career development opportunities, ongoing training, and the chance to make a meaningful impact in a growing national organisation. Our commitment to professionalism, integrity, and teamwork ensures that every employee is respected and empowered, making it a rewarding place to work.
