At a Glance
- Tasks: Monitor CCTV and alarms, respond to incidents, and coordinate security operations.
- Company: Join Certis Security Australia, a leader in next-gen security solutions.
- Benefits: Enjoy retail discounts, ongoing training, and a supportive work environment.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be the eyes and ears of security, making a real impact every day.
- Qualifications: Must hold a Security Licence and valid First Aid Certificate.
The predicted salary is between 47250 - 57750 $ per year.
At Certis Security Australia, our mission is to make our worlds safer, smarter and better. As Australia’s only next generation security company operating at scale, we protect some of the nation’s most sensitive assets through disciplined operations, strong governance and highly trusted people.
Job Impact
As a Control Room Operator, you’ll be the eyes and ears of site security—monitoring systems, detecting risks, and coordinating responses in real time. Your quick thinking and attention to detail will help keep people, assets, and operations safe while ensuring everything runs smoothly behind the scenes.
About the role
This is a fast-paced, tech-driven role where you’ll be working in a control room environment managing CCTV, alarms, and access control systems. You’ll monitor live activity, respond to incidents, and coordinate with on-site teams to ensure any issues are handled quickly and effectively. No two shifts are the same—you’ll be juggling multiple systems and making real-time decisions, all while maintaining a calm, professional approach.
Job Location: Parramatta
Contract: Permanent full-time opportunities available
Shift Pattern: Day and Night shifts available on a rotating 4 on, 4 off roster: 2 x Day Shifts: 0600 – 1800, 2 x Night Shifts: 1800 – 0600, 4 Days Off
Key responsibilities:
- Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents
- Coordinate incident response, including escalating issues and communicating with on-site teams
- Maintain accurate logs, reports, and system records for all security activities
- Manage multiple systems in a fast-paced environment while maintaining strong situational awareness
About You
- Must have Security Licence, Classification 1A (Unarmed Guarding) & 1E (Monitoring Centre Operator)
- Valid First Aid Certificate (3 years validity) with current CPR Certificate (1 year validity)
- Ability to clear an Australian Police Check
- Strong attention to detail with the ability to monitor multiple systems at once
- Strong communication and customer service skills
- Ability to remain calm and professional in busy retail environments
- Good observation skills and confidence to manage and de-escalate incidents
If you have the above criteria, we look forward to receiving your application!
Employee benefits
- Retail discounts
- Annual awards
- Regular employee engagement survey and a Reward & Recognition Framework
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply.
Control Room Operator – Parramatta employer: Certis Group
At Certis Security Australia, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. As a Workforce Planner, you'll benefit from career development opportunities, ongoing training, and the chance to make a meaningful impact in a growing national organisation. Our commitment to professionalism, integrity, and teamwork ensures that every employee is respected and empowered, making it a rewarding place to work.
