Client Services Manager in Brisbane

At Certis Security Australia, we deliver innovative, integrated security solutions that create safer environments — including major events and high-profile sites across Australia. Our commitment is to a Safer, Smarter and Better workplace, where people are supported, respected and empowered. As Australia’s only next-generation security company operating at scale, we’re transforming how we work through technology, automation and operational excellence.

As Client Services Manager, you’ll be responsible for delivering high‑quality security services across a portfolio of clients. You’ll lead frontline teams, maintain strong client relationships, and ensure services are delivered safely, compliantly, and in line with contractual requirements, directly supporting client retention and business performance.

What You’ll Be Responsible For:

• Leading, supporting and upskilling site supervisors and security officers across your portfolio to deliver consistent, high‑quality service.
• Ensuring all services are delivered in line with contract KPIs, SLAs, and agreed operational requirements.
• Managing client feedback, incidents, and complaints, implementing corrective actions where required.
• Coordinating resources with internal teams, including workforce planning, to ensure effective staffing and continuity of service.
• Identifying opportunities to enhance existing services and support the retention and growth of client accounts.
• Maintaining site operational procedures and ensuring compliance with company policies, governance standards, and audit requirements.
• Conducting regular site and compliance visits to monitor performance, safety, and service quality.
• Promoting a proactive safety culture and ensuring all WHS and HSE obligations are met across your portfolio.

What You’ll Bring:

• Current Security Licence and valid Driver’s Licence.
• Proven experience in security operations, with leadership responsibility.
• Strong client management and stakeholder engagement skills with a focus on service excellence and long‑term relationship building.
• Demonstrated ability to lead, motivate, and develop frontline teams in a fast‑paced environment.
• Qualifications in Security & Risk Management (desirable).

Benefits & Culture:

• Technology-led, intelligent security and facilities management solutions across Australia’s most critical sectors.
• Collaborative, fast-paced work environment with hybrid work arrangements.
• Opportunities to work with senior stakeholders and contribute to strategic success.
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
• Employee benefits such as retail discounts, annual awards, regular employee engagement survey and a Reward & Recognition Framework.

Next Steps:

Once you’ve submitted your application, the next step is to complete a virtual interview with Certis. This is an important part of our hiring process and must be completed for your application to be considered further. After you’ve finished your virtual interview, our hiring managers will review all candidates. If you’re successful in progressing to the next stage, we’ll be in touch to let you know what’s next.

Diversity Statement:

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.