At a Glance
- Tasks: Ensure safety in retail environments by monitoring activity and responding to incidents.
- Company: Join Certis Security Australia, a leader in next-gen security solutions.
- Benefits: Enjoy retail discounts, ongoing training, and career development opportunities.
- Other info: Diverse and inclusive workplace with a commitment to integrity and accountability.
- Why this job: Be the face of safety while making a positive impact on customer experiences.
- Qualifications: Must hold NT Security Licence and First Aid Certificate; strong communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next generation security company operating at scale, we protect some of the nation’s most sensitive assets through disciplined operations, strong governance and highly trusted people.
As a Retail Security Officer, you’ll be the face of safety on-site—helping protect customers, staff, and assets in busy retail environments. Your visible presence and quick response will help prevent incidents, reduce risk, and create a safe and welcoming space for everyone.
This is a fast-paced, customer-facing role where no two shifts are the same. You’ll be working across retail sites providing a strong security presence, monitoring activity, and responding to incidents as they arise. You’ll combine strong situational awareness with great customer service—supporting both safety and a positive in-store experience.
Job Location: Alice Springs, NT
Contract: Permanent part time & casual opportunities available
Pay Rate: SSIA Level 4
Shift Pattern: Day Shift
Key responsibilities:
- Conduct routine patrols and security checks
- Maintain a visible security presence to deter theft and anti-social behaviour
- Respond to incidents and de-escalate conflicts professionally and safely
- Provide excellent customer service while supporting store operations and safety
About You:
- Must have NT Security Licence
- Valid First Aid Certificate (3 years validity) with current CPR Certificate (1 year validity)
- Ability to clear an Australian Police Check
- Strong communication and customer service skills
- Ability to remain calm and professional in busy retail environments
- Good observation skills and confidence to manage and de-escalate incidents
Why join Certis:
- Work within Australia’s most secure and sensitive environments
- Be part of a high trust, clearance-based workforce
- Access ongoing training, career pathways and professional development
- Operate in a values-driven organisation that prioritises integrity and accountability
- Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
- Employee benefits such as retail discounts, annual awards, regular employee engagement survey and a Reward & Recognition Framework
Next Steps: Once you’ve submitted your application, the next step is to complete a virtual interview with Certis. This is an important part of our hiring process and must be completed for your application to be considered further. After you’ve finished your virtual interview, our hiring managers will review all candidates. If you’re successful in progressing to the next stage, we’ll be in touch to let you know what’s next.
Diversity Statement: Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a safer, smarter and better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply.
Security Officer in Alice Springs employer: Certis-f2763f46
At Certis Security Australia, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises safety, respect, and empowerment. Our team at Sydney Airport enjoys unique opportunities for professional growth within a supportive environment, where innovation and operational excellence are at the forefront of our mission to create safer spaces across Australia. Join us to be part of a transformative journey in aviation operations, where your contributions directly impact the safety and efficiency of critical infrastructure.
