Intake and Response Practitioner

Salary: $43.08 – $50.28 per hour, $85,126.08 – $99,353.28 per year plus 12% superannuation and access to generous salary packaging of up to $18,550 per year.

Hours of work: 76.0 hours per fortnight

Tenure: 12-months fixed term (Parental Leave replacement)

At CASACV, every role contributes to supporting victim-survivors of sexual assault and creating lasting change in our community. If you share our commitment to respect, integrity, safety and excellence, we would love to hear from you.

About us: CASACV is a leading agency in the prevention of sexual violence and the provision of specialist, evidence-based therapeutic services for children, young people and adults across the Loddon region. Services also extend to the support networks of those affected. All services provided by CASACV are free and confidential, and include:

• Specialist counselling for adults, young people, and children who have experienced sexual assault – either recently or in the past – as well as for their non-offending parents, partners, families, and friends.
• 24-hour crisis care for recent sexual assault survivors, offering crisis response, support and advocacy.
• The REFOCUS Program, a family-centred, early intervention therapeutic service for children and young people under 18 who have engaged in problematic or harmful sexualised behaviours (HSB).
• Sector and community capacity-building through advocacy, secondary consultation, professional training, and community education.

At the heart of our work is feminism, which guides our commitment to gender equality and champions the rights of children, young people and adults to live free from sexual violence and harm as a fundamental human right.

About the role: The Intake and Response Practitioner provides support within CASACV’s Intake and Response Team. Using trauma-informed, intersectional and victim-survivor-centred practice, the role contributes to intake, initial assessment, service navigation, referral, secondary consultation and crisis care responses for victim-survivors and their non-offending family or support people.

Key responsibilities:

• Contribute to the triage of incoming requests for service and undertake routine intake and initial assessment activities under supervision.
• Gather, clarify and document relevant information sensitively, accurately and in accordance with consent, privacy and information-sharing requirements.
• Identify immediate needs, safety concerns and service priorities, and promptly consult or elevate in accordance with procedures.
• Provide clear information about CASACV and other relevant welfare, health and social support options.
• Initiate and facilitate referrals, warm referrals and follow-up under guidance, with the service user's informed consent.
• Support service users to identify practical needs and access appropriate services, while maintaining choice, dignity and self-determination.
• Participate in crisis care responses within training, competence, roster requirements and organisational procedures.
• Provide routine secondary consultation and information to professionals, consulting a more experienced practitioner when issues are unfamiliar or complex.
• Develop and maintain working knowledge of relevant local and regional services.
• Maintain timely, accurate, objective and confidential client records and case notes.

About you:

• Minimum Diploma of Community Services or other relevant qualifications.
• Foundational knowledge of sexual and family violence, including the gendered drivers of violence and its impacts on individuals, families and communities.
• Understanding of trauma-informed, intersectional, culturally responsive and victim-survivor-centred practice.
• Capacity to undertake routine intake, needs identification, service navigation, referral and follow-up activities with supervision and guidance.
• Ability to follow established procedures, recognise the limits of personal competence and seek assistance when matters are complex, unfamiliar or high risk.
• Strong organisational, administrative and time-management skills, including the ability to prioritise tasks and maintain timely, accurate and confidential records.
• Competence in Microsoft Office and the ability to use client databases, digital recordkeeping systems and other workplace technology effectively.
• Sound analytical, problem-solving and communication skills, including the ability to gather relevant information, identify concerns and communicate sensitively with people from diverse backgrounds.
• Demonstrates empathy, integrity and reliability, maintains appropriate professional boundaries and responds constructively to supervision, guidance and feedback.

Employment is subject to evidence of the right to work in Australia and satisfactory completion and maintenance of all screening and compliance requirements applicable to the position, including a Working with Children Clearance and National Police Check.

Further information: For more information on this role and a copy of the position description, please contact: Allyson Shelton, Intake and Response Team Leader, Tel: 03 5441 0***

Why work for CASACV? CASACV is a values-driven organisation and employer of choice, committed to staff health, wellbeing, and professional growth. We offer:

• A positive, supportive, and family-friendly workplace.
• Generous above-award pay and entitlements.
• Up to $2,500 in relocation and accommodation support (if eligible).
• 5 weeks' annual leave.
• Additional leave options including purchased leave, wellbeing leave, and cultural leave.
• Ongoing training, education, and professional development opportunities.
• Generous salary packaging up to $18,550 annually, with further options available.
• Health and wellbeing initiatives, including free annual flu vaccinations.
• Access to a confidential Employee Assistance Program (EAP).
• A strong commitment to diversity and inclusion – we actively encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, people with disabilities, and people of diverse gender identities and sexual orientations.