Senior Medical Receptionist/Practice Manager
Central Paediatrics is a leading paediatric medical practice dedicated to providing comprehensive and compassionate healthcare to children and their families. We are committed to creating a welcoming, professional environment where both our patients and staff thrive. Our team of experienced practitioners works collaboratively to deliver exceptional clinical care whilst maintaining the highest standards of practice management and patient service.
About the role
We are seeking an experienced Senior Medical Receptionist/Practice Manager to join our team at Central Paediatrics in Stanmore, NSW. This is a part-time position that offers flexibility whilst enabling you to make a significant impact on our practice operations and patient experience. You will play a pivotal role in managing the front-of-house operations, ensuring seamless patient interactions, and supporting the clinical team to deliver outstanding care. This role is fundamental to the smooth functioning of our practice and directly influences patient satisfaction and operational efficiency.
What you'll be doing
Greeting patients and visitors in a warm, professional manner and managing patient check-in and checkout procedures
Scheduling and coordinating patient appointments across multiple practitioners, optimising clinic flow and minimising wait times
Answering and triaging telephone and email enquiries, providing information about services and assisting callers with appointment bookings and general queries
Managing patient records and maintaining confidentiality in accordance with privacy legislation and practice protocols
Processing patient payments, managing invoices and calculating rental fees monthly for medical practitioners
Coordinating with clinical staff to ensure efficient practice operations and effective communication
Managing practice supplies and equipment, placing orders as required and maintaining inventory levels
Assisting with general administrative tasks including correspondence, filing and data entry
Contributing to the development of practice policies and procedures
Maintaining a clean, organised and compliant reception area that reflects the professional standards of the practice
Rostering staff to cover reception requirements
What we're looking for
Proven experience as a medical receptionist or in a similar healthcare administration role, ideally within a paediatric setting
Demonstrated experience in practice management or a willingness to develop management capabilities
Strong organisational and time-management skills with the ability to prioritise multiple tasks effectively
Excellent communication and interpersonal skills, with the ability to interact professionally with patients, families, clinical staff and external stakeholders
Proficiency in medical practice management software (Gentu) and Microsoft Office applications
A comprehensive understanding of privacy legislation, confidentiality requirements and health records management
Competency in handling financial transactions and basic accounting practices
Professional telephone manner and strong customer service orientation
Ability to work independently and as part of a team in a fast-paced environment
Current or willingness to obtain a Working with Children Check (WWCC) clearance
Desirable: experience in a multi-practitioner practice or exposure to practice management responsibilities
What we offer
Central Paediatrics is committed to supporting the wellbeing and professional development of our team. We offer a range of benefits designed to enhance your work-life balance and career satisfaction.
Part-time working arrangements that provide flexibility to suit your lifestyle
Competitive remuneration commensurate with experience and qualifications
Professional development opportunities and access to training programmes to enhance your skills and advance your career
A supportive, collaborative team environment that values each team member's contribution
Exposure to quality paediatric healthcare and the opportunity to make a positive impact on children's health and wellbeing
A modern practice facility with contemporary systems and technology
Working with an existing team of dedicated reception staff
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Senior Medical Receptionist/Practice Manager in Sydney employer: Central Paediatrics
Central Paediatrics offers a collaborative work culture and emphasizes professional development within a dedicated paediatric team. The part-time roles available provide opportunities for individuals to engage in meaningful patient service while managing essential practice operations. Employees can expect a supportive environment that values efficiency and compassionate care.
