At a Glance
- Tasks: Support clients at home by understanding their needs and helping them access services.
- Company: Join Central Gippsland Health, a leading provider of community and aged care services.
- Benefits: Enjoy salary packaging, employee assistance programs, and a vibrant social club.
- Other info: Dynamic role with opportunities for growth in a welcoming and inclusive workplace.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in health or community services; Certificate III or equivalent preferred.
The predicted salary is between 56700 - 69300 $ per year.
Work Type: Ongoing - Full-time or part-time
Location: Gippsland - Wellington
Excellent benefits including salary packaging.
Challenging and rewarding work environment.
Friendly and supportive team environment.
Understand their needs, goals and preferences. Support access to appropriate services and supports, both within CGH and externally. Develop and monitor client budgets, ensuring transparency and compliance. Assist clients to navigate the Support at Home system, including My Aged Care, service agreements and contribution arrangements (discussing contribution rates with clients as part of budget management to ensure they understand their out-of-pocket expenses). Accurately document and record client information, services, and time spent with clients to support compliance, transparency and billing.
Duties:
- Act as the first point of contact for new and existing clients in Support at Home, with new enquiries and referrals allocated by the Team Leader.
- Undertake holistic assessments and support planning, in line with the principles of consumer-directed care.
- Develop and maintain service agreements and individualised budgets.
- Ensure meticulous documentation of all client-related activities, including time spent with clients, service coordination, and follow-up actions.
- Record client information, activity and time spent in line with Support at Home requirements to enable accurate client billing and reporting.
Qualifications, Skills and Experience:
- Experience in health, aged care, or community services.
- Certificate III (or above) in community services, health, or related discipline; or equivalent training/experience.
- Sound knowledge of client-directed and partnership-based models of care.
- Understanding of the My Aged Care system and Support at Home program.
- Understanding of client rights, responsibilities, and dignity of risk.
- Demonstrated ability to develop budgets and monitor financial arrangements with clients.
Salary packaging, Employee Assistance Program, Social Club.
All appointments are made subject to the candidate providing a current satisfactory National Police Certificate and obtaining a Working with Children Check.
At CGH we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive. We value inclusion and diversity and encourage applicants from culturally and linguistically diverse backgrounds.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
About Central Gippsland Health:
Central Gippsland Health (CGH) is a sub-regional health service and the major provider of health and aged care services in the Wellington Shire. CGH provides acute care as part of an integrated service delivery model across Wellington Shire and beyond. The service provides beds across three campuses (Sale, Maffra and Heyfield). Acute services include a full-time emergency department, critical care unit, neonatal critical care unit, three operating theatres, day procedure unit, oncology and dialysis services in addition to general medical and sub-acute services including rehabilitation. CGH also provides aged care and community services in the Wellington Shire and beyond. We operate four residential aged care homes located in Sale, Maffra, and Heyfield delivering high-quality, person-centred care in supportive and homelike environments. CGH provides a wide range of community-based services that support people to remain healthy, active, and independent in their own homes. This includes the provision of Support at Home, Commonwealth Home Support Programs, and other in-home services tailored to individual needs. Our integrated model of care is supported by a multidisciplinary allied health team offering physiotherapy, dietetics, occupational therapy, speech pathology, and social work. We also provide accessible public dental services to enhance community wellbeing. CGH is also a leading teaching hospital, affiliated with Monash University's School of Rural Health and provides placements and clinical experience for students. CGH encourages Aboriginal and Torres Strait Islander peoples to consider application to this position.
Applications close Wednesday 11 November 2026 at 11.59pm.
Care Partner – Home employer: Central Gippsland Health Service
Central Gippsland Health Service is an exceptional employer, offering a supportive and friendly team environment in the picturesque City of Sale. With excellent benefits including salary packaging, a commitment to employee growth, and a focus on continuous improvement, CGH fosters a culture of accountability and service excellence, making it an ideal place for professionals seeking meaningful and rewarding careers in healthcare.
Contact Details:
Central Gippsland Health Service Recruitment Team
