EXPERIENCED SUPPORTED INDEPENDENT LIVING (SIL) TEAM LEADER
Central Coast Living Options – Woy Woy NSW
The Team Leader plays a key leadership role in supporting the day-to-day operations of Hillview SIL, Woy Woy. Working closely with the Unit Manager, this position is responsible for providing guidance, mentoring, and operational support to staff while ensuring high-quality, person-centred supports are delivered to participants in line with the NDIS Practice Standards.
The successful applicant will assist in leading a positive team culture, maintaining staffing continuity, supporting participant outcomes, and ensuring compliance with organisational policies, safety standards, and legislative requirements. This role requires a proactive leader who can confidently step into operational leadership responsibilities, while promoting continuous improvement, staff development, and excellent service delivery
Key Responsibilities
Leadership & Staff Management
Support the Unit Manager in ensuring the smooth and efficient daily operations of the house.
Provide leadership, mentoring, and ongoing support to staff.
Conduct regular supervisions, performance appraisals, and contribute to staff development plans.
Assume team leadership responsibilities when the Unit Manager is on leave.
Assist with staff inductions to ensure a strong onboarding experience.
Provide leadership and support to both employees and participants.
Drive accountability and performance across the team in partnership with the Unit Manager
Oversee workforce planning, roster integrity, and fatigue management
Ensure service continuity through proactive management of vacancies and absences
Champion person-centred practice through implementation of support plans, BSPs and MMPs
Uphold a strong safety and reporting culture across incidents, accidents, and hazards
Safeguard medication governance across storage, administration, and documentation
Maintain audit-ready participant documentation, progress notes, and shift records
Roster & Scheduling
Collaborate with the rostering team to maintain adequate staff coverage and continuity of care.
Participant Support & Wellbeing
Ensure participants are supported to achieve their goals under the NDIS framework, promoting independence and quality of life.
Oversee implementation of person-centred active support.
Uphold participant rights and ensure all supports are delivered in line with the NDIS Practice Standards.
Safety & Compliance
Support the Unit Manager in maintaining compliance with CCLO policies and procedures, WHS, EEO, and Anti-Discrimination legislation.
Coordinate with the Property Team to ensure timely maintenance and a safe, well-maintained environment.
Implement and monitor safety protocols, conduct emergency drills, and support WHS compliance.
Assist the Unit Manager with household-related financial administration tasks.
Ensure accurate and timely reporting as required by senior management.
Contribute to a culture of continuous improvement and innovation within the team.
Identify and elevate risks appropriately, using sound judgment and a proactive approach.
Other Duties
Undertake additional responsibilities as directed by Senior Management in alignment with organisational needs.
Key Attributes
Commitment to delivering high-quality, person-centred supports in alignment with the NDIS Quality and Safeguards Framework.
Strong interpersonal and relationship-building skills.
Effective communicator with the ability to write reports, interpret data, and represent CCLO professionally.
Skilled in decision-making, planning, delegation, and time management.
Calm, decisive, and responsive in high-pressure situations
Qualifications & Experience Required
Minimum 2 years’ experience in the disability or community services sector with strong knowledge of knowledge of ROC and managing rostering.
Certificate IV in Disability, Community Services, Social Work, or equivalent; or willingness to obtain.
Experience in staff leadership or team coordination preferred.
Demonstrated understanding of the NDIS Act, Practice Standards, and participant rights.
Mandatory Requirements
NDIS Worker Screening Check
Working with Children Check
First Aid & CPR Certification
Strong written and verbal communication
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Excellent time management and organisational skills
Team-oriented with demonstrated initiative and sound professional judgment
Commitment to always presenting CCLO professionally
Thoughtful judgement and sound risk awareness
Calm, considered judgement and strong risk awareness
#J-18808-Ljbffr
Contact Details:
Central Coast Living Options Ltd. Recruitment Team
