At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth check-in/check-out experience.
- Company: Join Central Apartment Group, a leading national chain of apartment hotels.
- Benefits: Flexible hours, full training provided, and job security for the right candidate.
- Other info: Opportunity to grow in a supportive environment with a focus on customer service.
- Why this job: Be part of a friendly team and create a 'home away from home' for guests.
- Qualifications: Passion for hospitality and a friendly attitude; experience is a plus but not essential.
The predicted salary is between 18 - 22 $ per hour.
We are seeking a Hotel Receptionist (Guest Service Agent) to join our team in our Apartment Hotel in Toowoomba. Experience in this position will be highly regarded. Full training will be provided for those wishing to enter the industry providing the right attitude is demonstrated. This is a casual position up to 25 hours per week.
About us: Central Apartment Group operates a National chain of apartments hotels. With our head office located in Brisbane, we specialise in the management and operation of Apartment hotels across Australia. Our philosophy is to create a “home away from home” environment allowing our customers to stretch out, work and relax in affordable comfort.
You must have a genuine passion for hospitality, a calmness while working under pressure with a keen eye for detail in facility, service, and product delivery. You will understand that customer service is at the forefront of everything we do.
Attributes:
- A genuine friendly approach to others
- Hotel Front office experience favourably considered
- Demonstrable ability to assist in the reservation process from phone call to check-in and follow through to check-out
- Knowledge of RMS, or similar system is a definite advantage but not essential
- Good knowledge of hotels or the serviced apartment industry and procedures is desirable
- Flexibility to work a varied roster including evenings and possibly weekends
- Professional telephone manner and communication skills
- Computer literacy in Word and Excel is preferred
- Patience and proven ability to work under pressure and meet deadlines
- An eye for detail, professional personal presentation and good organisational skills
- Previous Experience is a definite bonus
- Possess an outgoing and friendly personality with a ‘can do attitude’
If you are someone who takes pride in your work, are looking for a fulfilling and secure role within a Nationally recognised company then look no further as job security is on offer for the right applicant.
Hotel Receptionist – Toowoomba employer: Central Apartment Group
Central Apartment Group is an exceptional employer that prioritises a supportive work culture and employee growth, making it an ideal place for those looking to advance their careers in hospitality. With a focus on creating a 'home away from home' for guests, employees benefit from ongoing professional development and the opportunity to take ownership of their roles in a vibrant Melbourne location. The live-in aspect of the role offers unique advantages, allowing for a seamless blend of work and community engagement in one of Australia's most dynamic cities.
