At a Glance
- Tasks: Deliver exceptional customer service in a fast-paced hospital environment.
- Company: Join CALHN, the largest health network in South Australia, making a real impact.
- Benefits: Competitive pay, salary packaging, flexible work options, and support programs.
- Other info: Inclusive workplace encouraging diverse applicants and offering career growth.
- Why this job: Be the friendly face that helps people during their healthcare journey.
- Qualifications: Strong communication skills and experience in customer service required.
The predicted salary is between 32.28 - 32.28 $ per hour.
About CALHN
At Central Adelaide Local Health Network (CALHN), we’re shaping the future of health through excellence in clinical care, research and innovation. As the largest health network in South Australia, CALHN plays a leading role in improving the health and wellbeing of our community by delivering safe, connected and high-quality healthcare. With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it’s expected, but because our values guide us to be our best. At CALHN, every voice matters. We prioritise the safety of our staff and patients, and staying connected across teams to deliver a seamless patient journey through our Safe and Connected Operating Model.
About the Role
Are you passionate about delivering exceptional customer service in a fast-paced, rewarding environment? As a Customer Service Officer at the Royal Adelaide Hospital or the Queen Elizabeth Hospital, you’ll be the friendly face and voice of our facility, ensuring every client, staff member, and visitor receives a warm welcome and prompt assistance. Reporting to the Administration Coordinator, you’ll play a pivotal role in the smooth operation of our front-line services, including handling enquiries at the Switchboard and Enquiries Desk, responding to emergency calls, and coordinating messages and paging with care and precision. This is a fantastic opportunity to be part of a team that makes a real difference in people’s lives every day. You'll thrive in a dynamic hospital setting where your ability to communicate clearly, act calmly under pressure, and follow established procedures will be highly valued. If you’re someone who takes pride in providing a confidential and customer-focused service, and you're ready to contribute to a high-performing and supportive team, we’d love to hear from you.
About you
You’re a confident and capable individual who thrives in a busy environment and takes pride in delivering excellent customer service. To succeed in this role, you will have:
- Strong communication and interpersonal skills, with the ability to remain calm and professional while resolving client concerns.
- Proven experience in customer service and administration, including handling repetitive tasks to a high standard.
- A positive, adaptable approach to change, with sound organisational and problem-solving skills to manage competing priorities.
- A commitment to confidentiality, teamwork, and safe, inclusive workplace practices, along with proficiency in office systems and technology.
Why You’ll Love It Here - CALHN benefits that matter
A great career is more than the work you do. At CALHN, you’ll have the benefits, flexibility and support to help you thrive at work and beyond.
- Make your money go further – salary packaging up to $9,010 for living expenses + $2,650 for meals and entertainment + pre-tax super and novated lease options
- Grow your career – build your skills and explore opportunities across CALHN
- Balance work and life – access flexible work options where available
- Feel supported – confidential Employee Assistance Program for you and your family
Diversity & Inclusion
We’re committed to building an inclusive workplace where everyone feels safe, respected, and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.
Customer Service Officer in Adelaide employer: Central Adelaide Local Health Network
Join CALHN, a leading healthcare provider in Adelaide CBD, where your contributions as State Medical Director will directly impact the future of organ and tissue donation. With a strong focus on professional development, generous salary packaging, and a commitment to diversity and inclusion, CALHN fosters a supportive work culture that prioritises employee wellbeing and career growth. Experience the satisfaction of making a real difference in patient care while working alongside dedicated teams in a collaborative environment.
Contact Details:
Central Adelaide Local Health Network Recruitment Team
