Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Transitions team in Australia.
As an IT Service Desk Engineer, you will be responsible for providing level 2 support across hardware, software, network, Microsoft 365 environments and act as a technical escalation point for Service Desk Analysts.
What you’ll do:
- Provide escalation support and act as a key technical escalation point for the Service Desk
- Take a lead role in investigating major incidents ensuring timely communication and escalation where needed
- Triage tickets and elevate to specialised teams when necessary
- Monitor and action alerts from monitoring and management systems
- Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members.
- Communicate effectively with end users, providing clear updates and managing expectations
- Create documentation and updating internal knowledge base.
- Developing strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.
What you’ll bring:
- Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applications
- Experience administering Microsoft 365, Exchange Online, Teams, and SharePoint
- Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms
- Strong understanding of networking fundamentals including DNS, DHCP, TCP/IP, Wi-Fi, and VPN troubleshooting
- Strong knowledge of Active Directory and Entra ID (Azure AD) user and group management
- Understanding of various hypervisors (Vsphere / Vmware / HyperV)
- Strong customer service orientation and ability to work well under pressure
- Excellent problem-solving skills and efficiency
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Understanding of ITIL principles and incident management processes
Desirable:
- Prior experience with ConnectWise
- Prior experience with PowerShell scripting
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Service Desk Engineer - Transitions in Sydney employer: Centorrino-Technologies-1
Centorrino Technologies is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while working in a hybrid model that promotes work-life balance. Join a dedicated team of professionals committed to safeguarding critical systems and making a meaningful impact in the cyber security landscape.
