At a Glance
- Tasks: Coordinate schedules, manage customer enquiries, and ensure smooth operations.
- Company: Join Cellar Maintenance Australia, a leader in beverage systems service.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and problem-solving.
- Why this job: Be the backbone of our operations and make a real difference every day.
- Qualifications: 3+ years in admin or scheduling, strong communication, and organisational skills.
The predicted salary is between 42750 - 52250 $ per year.
Cellar Maintenance Australia (CMA) is a specialist beverage systems service and maintenance business supporting customers across the hospitality and beverage industry. We are looking for an experienced Administrative Assistant / Scheduler to join our team and become a key part of our day-to-day operations. This is a hands-on coordination role for someone who is organised, proactive and enjoys being the person who makes sure everything happens when it is supposed to.
You will sit at the centre of our operation, coordinating between customers, technicians, suppliers, subcontractors and management to make sure jobs keep progressing and our technicians have everything they need to get the job done.
Key responsibilities:
- Managing customer enquiries/orders coming through online, email and phone together with follow ups where required
- Escalating customer complaints to management if unable to resolve the issue
- Capturing new customer information and setting up customer profiles
- Managing the day-to-day schedule through Simpro and scheduling technicians and coordinating changes, urgent jobs and access requirements
- Allocating and following up subcontractors
- Following up outstanding jobs and attendance requirements
- Scheduling installations and coordinating the requirements around them
- Organising deliveries, freight and follow ups
- Raising purchase orders and chasing outstanding orders
- Receipting and allocating stock
- Inputting sales and service leads
- Quoting service and parts when Sales Team is unavailable
- Preparing and maintaining documents, reports and presentations as required, ensuring accuracy and professionalism
About you:
We're looking for someone who is highly organised, proactive and comfortable managing multiple priorities at once. You will ideally have:
- Minimum 3 years' experience in a related administration, scheduling, coordination or service environment
- A current driver's licence
- Experience with scheduling and calendar planning
- Strong customer service and office coordination experience
- Excellent organisation and time-management skills
- The ability to prioritise competing requirements
- Strong written and verbal communication skills
- Excellent attention to detail
- The ability to work independently while contributing to a team
- A proactive approach to identifying problems and following up outstanding actions
- The ability to remain calm and organised when priorities change or urgent jobs arise.
Administrative Assistant/Scheduler in Coolum Beach employer: Cellar Maintenance Australia
At Cellar Maintenance Australia, we pride ourselves on being an exceptional employer that values teamwork and employee growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development in the vibrant hospitality and beverage industry. Located in a dynamic environment, we offer competitive benefits and a hands-on role where your contributions directly impact our operations and customer satisfaction.
Contact Details:
Cellar Maintenance Australia Recruitment Team
