At a Glance
- Tasks: Lead workforce operations and manage a team to deliver quality healthcare services.
- Company: Join a growing national healthcare provider making a difference in the community.
- Benefits: Competitive salary, career growth, and the chance to impact lives positively.
- Other info: Dynamic role with opportunities for continuous improvement and team development.
- Why this job: Be a key player in shaping healthcare delivery and improving client experiences.
- Qualifications: Experience in operational leadership and workforce management is essential.
The predicted salary is between 82800 - 101200 $ per year.
Join a growing national healthcare and community services provider delivering in-home aged care, disability support, nursing and other healthcare services. This is a client-side operational role within the organisation responsible for directly coordinating and delivering care. Leading approximately 30 employees through three direct reports, you’ll oversee workforce scheduling and planning, operations for a large casual care workforce, and a centralised contact centre currently being established.
Key Responsibilities
- Lead workforce operations across scheduling, workforce planning, service coordination and contact centre functions
- Manage approximately 30 employees through three functional leaders
- Establish and optimise the centralised contact centre, including workflows, service standards and performance measures
- Align workforce availability, capability and deployment with changing client demand
- Oversee workforce pipelines, onboarding, screening, credentialling and deployment
- Ensure field employees are scheduled effectively to maintain reliable client coverage
- Monitor fill rates, response times, workforce utilisation, service coverage and retention
- Strengthen coordination between recruitment, workforce operations and service delivery teams
- Use workforce data to identify capacity constraints, performance trends and emerging risks
- Improve systems, processes and digital workflows to support efficient, scalable operations
- Manage workforce issues and escalations while minimising disruption to clients
- Maintain compliance, data integrity and audit readiness across workforce functions
- Build team capability and create a culture of accountability and continuous improvement
Skills & Experience
- Significant operational leadership experience within a complex, high-volume workforce environment
- Strong experience in workforce management, scheduling and resource planning
- Experience leading contact centre, shared services or centralised service coordination functions
- Demonstrated success leading large, multidisciplinary teams through managers or team leaders
- Strong understanding of workforce supply, utilisation, service coverage and performance management
- Experience improving operational systems, workflows and reporting
- Confidence using data and performance indicators to support workforce planning and decision-making
- Sound commercial judgement, including an understanding of workforce costs and operational efficiency
- Excellent communication, stakeholder management and change leadership skills
- Experience in aged care, disability, home care, healthcare or another regulated service environment will be highly regarded
- Tertiary qualifications in business, human resources, health administration, community services or a related discipline
- Ability to meet relevant screening, credentialling and compliance requirements
Workforce Operations Manager – Sydney employer: CCInternational Recruitment
Join an award-winning strategic insights advisory in Sydney, where you’ll not only lead complex research projects but also foster a collaborative and innovative work culture. With a strong focus on employee growth, you’ll have the opportunity to develop your leadership skills while building long-term client relationships that drive meaningful impact. Enjoy the autonomy to shape your role and contribute to a dynamic team dedicated to turning insights into actionable strategies for clients.
Contact Details:
CCInternational Recruitment Recruitment Team
