At a Glance
- Tasks: Repair and maintain beverage equipment while delivering top-notch customer service.
- Company: Join Coca-Cola Europacific Partners, a global leader in the beverage industry.
- Benefits: Enjoy a Monday to Friday schedule, overtime pay, and generous product allowances.
- Other info: Access exclusive discounts and career growth opportunities in a supportive environment.
- Why this job: Be home every night while working hands-on with industry-leading equipment.
- Qualifications: Trade qualified in Electrical or Refrigeration; coffee machine experience is a plus.
The predicted salary is between 56700 - 69300 $ per year.
We are seeking a motivated and customer focused Field Service Technician to join our team, servicing the Mackay (QLD) area on a Full-Time, permanent basis. In this role, you will be the hero behind the scenes, supporting our sales operations by responding to and repairing breakdowns of beverage equipment installed at customer sites. You’ll work across a broad range of equipment, including Glass Door Merchandisers, Air Curtain Coolers, fountain dispensing equipment, vending machines, frozen beverage units, and coffee machines.
Ready to Trade FIFO for Family Time? Still love being on the tools but over missing birthdays, weekends, and family milestones? This is your chance to keep doing hands‑on, technical work without the FIFO lifestyle. Join a role where you'll solve problems, work directly with customers, and be home at the end of the day. Whether you're ready for more balance, greater stability, or you're a seasoned technician looking to stay in the industry without the long stretches away from home, we'd love to hear from you.
You’ve spent years building your skills. Now put them to work in a role that lets you enjoy life outside of work too!
What’s in it for you:
- Monday to Friday role 7:55 am start onsite, finishing at 4:00pm in line with the EA
- Boost your earning potential with overtime and additional on-call/call-out allowances, with on-call duties shared across the team on a rotating roster every third week.
This is a hands‑on role ideal for a trade-qualified Electrician or Refrigeration Technician who enjoys working independently in the field. Experience with coffee machines or within a coffee service environment is highly regarded, though not essential.
Key Responsibilities
- Safety First - Uphold a strong safety culture, follow all OHS requirements, and proactively identify risks
- Customer Service - Deliver a great customer experience with professional, timely, and reliable service
- First-Time Fixes - Diagnose and repair equipment efficiently, aiming to resolve issues on the first visit
- Quality Service - Perform repairs and preventative maintenance to ensure optimal equipment performance
- Efficiency - Maximise time in the field, use parts effectively, and maintain accurate vehicle inventory
- Processes & Systems - Follow standard procedures and utilise IT tools to manage service calls and reporting
- Teamwork - Collaborate with your team and contribute to continuous improvement initiatives
- Skill Development - Continuously build your technical capability through training and hands‑on experience
About You
- Trade qualified in Electrical or Refrigeration (will consider restricted licenses).
- Confident communicator, able to engage effectively with stakeholders at all levels
- Skilled at building and maintaining strong relationships with internal and external customers
- Strong troubleshooting and fault-finding skills with a solutions-focused approach
- Highly organised with excellent time management and the ability to work autonomously
- Proactive mindset with a focus on continuous improvement
- Comfortable using mobile/field service technology and IT systems
- Full, valid driver’s licence (required for field-based work)
- Background in coffee service or coffee machine maintenance highly regarded.
What We Offer
- Work with one of the world’s most recognisable brands.
- Grow your career through world-class learning, development and progression opportunities across a global business.
- Enjoy a generous monthly product allowance and access to discounted staff purchasing on a wide range of CCEP products.
- Access 700+ exclusive discounts across groceries, fitness, leisure, travel and retail through our Cheers Rewards & Recognition platform.
- Take part in our Employee Share Purchase Plan and share in CCEP’s success.
- Access wellbeing support for you and your family, including free and confidential counselling through our EAP.
If you’re a hands‑on technician who takes pride in delivering great service and wants to work with industry-leading equipment, we want to hear from you.
Ready to Make Magic Happen
Applications close on Thursday the 15th of October, 2026.
Coca-Cola Europacific Partners is committed to an inclusive, equitable and safe workplace where everyone is supported. If you need any accessibility adjustments during the process, please let us know. Your wellbeing matters to us. When you join CCEP, you’re stepping into a global organisation known for developing exceptional talent. We invest deeply in learning, mobility and long‑term growth, creating an environment where your ambition is backed and your career can thrive.
This role is subject to standard pre-employment checks, which may include references, working rights, background checks and/or medical assessments.
Field Service Technician – Mackay, QLD employer: CCEP
Coca-Cola Europacific Partners is an exceptional employer, offering a dynamic and inclusive work environment where your mechanical expertise can drive meaningful change in a high-performing manufacturing team. With competitive salaries, generous benefits, and strong career progression opportunities, you will be supported in your professional growth while working with iconic global brands in a fast-paced FMCG setting. Join us to be part of a culture that values continuous improvement, safety, and employee development, ensuring that your contributions make a tangible impact every day.
