At a Glance
- Tasks: Design and implement a cloud-based Knowledge Management platform for seamless member experiences.
- Company: Cbus Super Fund, a leading superannuation fund in Australia.
- Benefits: Diverse workplace, career growth opportunities, and a commitment to member-first ethos.
- Other info: Join a diverse team that values different perspectives and experiences.
- Why this job: Make a real impact by building a knowledge platform from the ground up.
- Qualifications: Experience in Knowledge Management platforms and strong communication skills.
The predicted salary is between 82800 - 101200 $ per year.
Join to apply for the Knowledge Management Specialist role at Cbus Super Fund. Cbus Super is one of Australia’s most successful Superannuation funds. For four decades we’ve proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we’ve been recognised for the benefits provided to our members and our innovative investment approach.
About the role
In this newly-created role, you will assist in the design, implementation and ongoing development of Cbus’ cloud-based Knowledge Management platform. You will collaborate with stakeholders across all levels in our Member and Employer Experience business unit to build and deliver a single source of truth for all our front line and operational teams, with the objective of ensuring a consistent and seamless member experience.
Accountabilities and Responsibilities
- Architecture design of the Knowledge Management solution in accordance with information design principles
- Collaborating with Subject Matter Experts to create clear, concise Knowledge Management content and artefacts
- Ensuring content complies with legislative, regulatory and business requirements
- Engaging with stakeholders across the business unit to increase understanding of correct utilisation of the platform and maximise adoption
- Managing the ongoing pipeline content requests driven from various stakeholder/business units to ensure content is purposeful and accurate
- Ensuring knowledge content is accurate and current through the completion of regular review cycles
Experience and Qualifications
- Previous experience in implementation of a Knowledge Management platform combined with a deep understanding of Knowledge Management technology
- Experience in a highly regulated industry. Superannuation is ideal, but financial services / Health Insurance / Banking / Government would also be well regarded
- Exceptional attention to detail and written communication skills
- Strong interpersonal skills; the ability to engage people across all levels and manage conflicting priorities
- Experience in service led design principles would be an advantage
If you’re passionate about detail and accuracy in knowledge management and are looking for an opportunity to design, build and implement a platform from the ground up, we look forward to hearing from you.
Belong at Cbus
We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We’re looking for people of all genders, races, nationalities, orientations and of all abilities to join us.
We’re keen to hear from you. If you’ve read through the requirements of this role and you feel like you haven’t fully met the criteria, we would still encourage you to apply. If you require assistance with your application, please contact our Talent Acquisition Team.
This is a full-time position based in Melbourne.
Knowledge Management Specialist in Melbourne employer: Cbus Super Fund
CBUS Super is an exceptional employer, offering a dynamic work culture that prioritises member outcomes and fosters a strong commitment to diversity and inclusion. As a leader in the superannuation industry, employees benefit from extensive professional growth opportunities, a collaborative environment, and the chance to make a meaningful impact on the lives of hard-working Australians. Located in Melbourne, the role of Senior Manager, Investment Compliance not only provides competitive remuneration but also the chance to be part of an award-winning team dedicated to innovative investment strategies and compliance excellence.
