CBUS is seeking a proactive Complaints Resolution Officer to join the Complaints Team in Melbourne. You will manage a portfolio of IDR and AFCA referrals, applying best-practice handling and ensuring records align with RG271 and CBUS standards.
You will communicate empathetically with complainants, collaborate with internal and external stakeholders, and contribute to root-cause analysis to reduce future complaints. This is a full-time, Melbourne-based role.
Complaints Resolution Specialist in Melbourne employer: Cbus Super Fund
CBUS Super is an exceptional employer, offering a dynamic work culture that prioritises member outcomes and fosters a strong commitment to diversity and inclusion. As a leader in the superannuation industry, employees benefit from extensive professional growth opportunities, a collaborative environment, and the chance to make a meaningful impact on the lives of hard-working Australians. Located in Melbourne, the role of Senior Manager, Investment Compliance not only provides competitive remuneration but also the chance to be part of an award-winning team dedicated to innovative investment strategies and compliance excellence.
