Data Center Shift Technician, Electrical in Sydney

As a CBRE Data Center Technician, you will provide exceptional customer service and comprehensive maintenance services to the client and the contract. It is key that the Shift Technicians understand procedures, processes and operate them to the required standards.

Required to work on a 12-hour rotating shift - Continental roster: 4 on - 2 days/2 nights - 4 days off, 5 on - 2 days/3 nights - 5 days off, and repeat subsequently. Static site support is only to 1 Data Center's client.

Working location: Sydney CBD - Ultimo, Harris Street.

This job is part of the Critical and Technical Services job function, responsible for technical maintenance services in critical client environments.

What You’ll Do

• Responsible for ensuring that maintenance activities within the buildings are carried out with due regard to Health and Safety, business risk and maintaining the 100% uptime criteria.
• Maintain excellent standards of response to asset performance, completion of assigned work and ensure any abnormal operating conditions and housekeeping issues are dealt with proficiently.
• Carry out routine planned preventative maintenance tasks as required within and across HV and LV distribution systems, associated plant/equipment and HVAC mechanical cooling/heating systems as determined by the CMMS system’s work orders.
• Monitor BMS for running and alarm conditions when required.
• Conduct building walk-rounds, taking meter readings from UPS, PDU’s and other electrical equipment to monitor capacity.
• Investigate faults, identify root causes and effect remedies.
• Prepare accurate/timely service/incident reports as required.
• Ensure corrective/repair works are carried out in accordance with current regulations.
• Assist with equipment installation works and asset data capture as required.
• Participate in emergency call out roster providing cover for weekend and team member absences, as required.
• Develop a comprehensive understanding of the building(s) infrastructure and their layouts, functions and complexities.
• Deliver effective communication through advice, review, leadership and direct contribution to team meetings, briefings, correspondence, monthly and ad-hoc reporting, as appropriate.
• Be a point of contact during significant events or multi-discipline technical escalations occurring within the specified sites.
• Ensure data centre operations and CBRE business policies and processes are complied with at your sites.
• Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Manage contractors/suppliers to ensure maintenance, repairs, and operations are to a high standard and in line with maintenance agreements/SLAs.
• Promote and maintain the core values of CBRE and ensure the professional image of CBRE is presented onsite at all times.
• Manage other tasks as directed by the client.
• Escalate relevant matters to superiors as soon as practically possible.
• Provide relief to the Shift Lead during their absence.

People

• Culture carrier and promotes best practice.
• Maintain positive relationship with the Clients/Customers.
• Hold team members accountable to performance standards, managing, understanding and addressing any underperformance appropriately.
• Actively promote teamwork within the team, contract and business.

Quality and Safety

• Responsible for administrative tasks related to QHSE Reporting and management of work management system.
• Logging hazards & customer feedback on the QHSE Management Portal.
• Maintaining compliance with all mandatory training.

Others

• Receiving supplier quotes and uploading onto the internal system for client approval.
• Constantly improve quality, service, and efficiency.
• Being a person who can be turned to for expert knowledge, advice, or reliable performance, especially in a crucial situation.

What You’ll Need

• Must understand all the associated safety code related requirements relative to providing the service.
• Experience with Health & Safety Risk Assessments and Control Measures.
• 3-4 years experience of maintaining critical & temperature control conditioned environments.
• Detailed understanding and experience of the electrical and mechanical systems used in a data center environment.
• Prior exposure to maintenance scheduling and subcontractor management and supervision.
• Strong understanding of ticketing or workflow management systems and tools.
• Experience of managing escalation and emergency issues.
• NSW Electrical License & completed Certificate III Electrotechnology Electrical.
• Good building services knowledge.
• Good customer relationship skills.
• Working knowledge of “Permit to work” systems.
• Understand and interpret technical drawings/processes.
• Experience of CMMS and BMS systems.
• Australian Citizen - to support requirement for NV1 vetting security clearance.