Guest Experience & Workplace Coordinator in Sydney

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

The Trade Desk is seeking an inspirational Workplace Manager to join our dynamic Workplace Services team! Our Workplace Managers lead teams that are responsible for creating a best in class workplace experience by overseeing vendor services, driving workplace communications, establishing stakeholder relations, and identifying ongoing opportunities for improvement. This role covers a diverse range of responsibilities and is focused on owning and managing day-to-day operations for one of our office locations.

This person will be a strong Cultural Ambassador for The Trade Desk bringing first-class hospitality and a customer centric approach to work each day. Candidates must be able to work independently with little or no on-site supervision, manage multiple projects in a fast-paced environment, and have excellent written and verbal communication skills. The candidate should have strong mentorship qualities to guide and educate team members and office staff. This role is multi-faceted, dynamic and engaging; an upbeat, positive attitude is a must.

What You'll Do:

• Lead efforts to elevate the holistic workplace experience by demonstrating a strong hospitality focus across a wide array of services such as: employee and guest arrival experience, office communications, food and beverage, facilities, health and safety, space planning, office culture activation, events support, and shipping and receiving.
• Maintain and influence effective relationships with senior business leaders and teams across functional areas throughout the organization.
• Lead communication efforts for our team, communicate difficult concepts across various platforms with professionalism, creativity, and clarity.
• Partner with members of the Real Estate and Workplace Services team and other departments to help ensure successful completion of special office projects.
• Actively assess the pulse of the office by engaging with employees at all levels of the organization.
• Use independent judgment, proactively and efficiently manage end to end workplace operations, create and implement scalable processes and procedures, manage budgets, and oversee delivery of programs and services.
• Coach and mentor other members of the team and provide guidance on complex issues facing the workplace organization.
• Identify, negotiate, and manage strategic vendor relationships and address service concerns through timely feedback and performance reviews.
• Delegate and prioritize effectively while balancing competing priorities.
• Regularly exercise discretion and independent judgement to implement important actions.
• Understand importance of local government nuances and rules & regulations.
• Partner with HR and building management to communicate information to employees and visitors in a timely manner.
• Work closely with other managers and senior leaders to coordinate across departments.
• Maintain broad understanding of the processes, procedures, and systems used to accomplish team's work.

Who You Are:

• 5+ years of related work experience and experience within the tech sector is a plus.
• Strong understanding of Australian business protocols.
• Excellent organizational and problem-solving skills, be solution focused, have high EQ, be professional, collaborative, reliable, and have a genuine interest in providing excellent overall service.
• Passionate about your work and deliver it with an upbeat, positive attitude with attention to detail.
• Resilient in finding solutions and able to think creatively.
• Excellent decision quality and know when to escalate and when to decide.
• Strong team player with experience working with C-Suite and Executive levels.
• Experience managing team members and external vendors.
• A creative mind with an ability to suggest innovative ideas and improvements.
• Strong business acumen and knowledge of business insights.
• Excellent written and verbal communication skills, in both large and small groups.
• Proficient in MS Office Suite Word/Excel/PowerPoint.
• Able to respond after hours for emergencies and able to work outside of designated hours as needed.

Arkadia is a privately owned diversified investment group with extensive in-house management capability in Commercial Property, Hotels, Hospitality and Investment Management. We execute our investment mandate via our three core business pillars Arkadia Property, Arkadia Hospitality and Arkadia Capital.

Our Purpose is entrepreneurship that builds long term value through shared success, creating experiences and memories. Arkadia is strongly positioned to take advantage of opportunities arising from evolving markets.

We are looking for an Office Coordinator to support Arkadia Property and provide office management support for the broader Group. Arkadia Property has a clear investment mandate to acquire and manage high-quality commercial property assets, with a focus on retail, in Metropolitan areas on the eastern seaboard of Australia.

This role is a support to the overall business, providing administrative, guest relations, and general office support to ensure the office runs smoothly. The ideal candidate will be detail orientated, authentic, curious, takes the initiative and is an excellent communicator.

Key Responsibilities:

• Is the key contact for all office, facilities and building management issues and enquiries from staff and external parties.
• Ensure all office Work, Health and Safety, fire safety and security requirements are met.
• Confidently operate the Audio Visual and video conferencing equipment including setup for presentations and troubleshooting.
• Induct and train all new starters on our office management procedures and facilities.
• Be responsible and accountable for ensuring all Office Management activities and Operations are delivered to the highest standards of service and presentation.