At a Glance
- Tasks: Be the friendly face of CommBank, helping customers with their banking needs.
- Company: Join a trusted bank with over 100 years of community service.
- Benefits: Full-time hours, competitive pay, and a chance to make a real difference.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Impact lives by guiding customers through their financial journeys.
- Qualifications: Great customer service skills and a passion for helping others.
The predicted salary is between 49500 - 60500 $ per year.
Cairns Branch - Customer Banking Specialist Relief: Contract opportunity until December 2027
Monday - Friday 8.30am - 5.00pm
Full time - 38 hours per week
Do work that matters. As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology. What we do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you'll positively impact our customers' lives and ensure that when they need us, we're there for them.
See yourself in our team. As the Customer Banking Specialist in our Cairns Branch, you'll be the face of Commbank & the first person customers speak with, you will:
- Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
- Build personal connection with customers through meaningful conversations to enhance their experience
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience
We're interested in people who have:
- A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
- The ability to manage customer expectations with a professional presence
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
With us, you'll help customers make informed financial decisions to achieve their goals.
'Aboriginal &/or Torres Strait Islander people encouraged to apply'
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Advertising End Date: 27/10/2026
Customer Banking Specialist (contract) - Cairns Branch employer: Cba
CommBank is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the heart of Townsville. Employees benefit from comprehensive professional development opportunities, a supportive environment, and the chance to make a real impact on local businesses while enjoying the vibrant lifestyle that the region has to offer.
