Manager Safeguarding & Investigations in Sydney

CatholicCare Diocese of Broken Bay - Pennant Hills NSW

Lead safeguarding. Strengthen accountability. Make a meaningful difference. Safeguarding is fundamental to the way we care for people and deliver our services. We're looking for a confident, values-driven leader to strengthen safeguarding practice, lead complex investigations and ensure the safety and wellbeing of the people who rely on us.

As Manager, Safeguarding & Investigations, you'll play a pivotal role in our Quality, Safeguarding, Risk and Compliance team, providing leadership across incident management, complaints, reportable conduct and regulatory compliance. You'll bring sound judgement to complex and sensitive matters, translate findings into meaningful action, and help embed a proactive safeguarding culture across our organisation. This is an opportunity to combine investigative expertise, strategic thinking and people leadership to influence practice, strengthen accountability and drive continuous improvement.

What you'll do:

• Lead and conduct complex investigations - Manage a caseload of sensitive, high-risk matters while supervising staff and ensuring procedural fairness, evidence integrity and defensible outcomes.
• Strengthen safeguarding and risk management - oversee incident triage, complaints and escalation pathways, identifying emerging risks and systemic issues.
• Provide regulatory leadership - oversee reportable incident and conduct obligations, working with relevant regulators, oversight bodies and external agencies.
• Turn insights into action - analyse trends, identify gaps and deliver recommendations that improve practice, governance and organisational outcomes.
• Deliver Safeguarding and Child Protection Training - Provide expert advice, deliver training and coach teams to strengthen their knowledge, confidence and practical application of safeguarding and child protection principles, policies and procedures.
• Lead a high-performing team - develop and support your team of 2 Safeguarding and Investigations Officers, ensuring quality, consistency and operational effectiveness.
• Influence at a senior level - prepare executive briefings, contribute to governance forums and lead coordinated responses to critical incidents.

What you'll bring:

• Relevant tertiary qualifications in human services, social work, psychology, law, investigations, risk, compliance or a related discipline, or equivalent demonstrated experience.
• Proven experience in safeguarding within a child protection environment, incident or complaints management, investigations or reportable conduct within a human services environment.
• Strong knowledge of relevant legislative and regulatory frameworks, child safety, risk management and procedural fairness.
• Highly developed analytical, written communication and stakeholder engagement skills.
• Demonstrated experience leading, supervising or developing staff, with the ability to build a capable and accountable team.

Why join CatholicCare?

At CatholicCare Diocese of Broken Bay, our work is grounded in compassion, respect and a commitment to helping people live with dignity and reach their potential. You'll enjoy benefits designed to support your wellbeing, flexibility and financial security, including:

• Salary packaging to increase your take-home pay through available salary packaging benefits.
• Fitness Passport with access to participating gyms and fitness facilities through a discounted membership program.
• Hybrid work model offering flexibility to balance collaboration with remote work.

You'll also have the opportunity to influence organisational practice, work alongside senior leaders and external agencies, and lead a dedicated team committed to safe, accountable and high-quality services.

Essential requirements:

• National Criminal History Check.
• Current NSW Working with Children Check.
• Current NSW Driver Licence.
• Access to an insured vehicle.
• Flexibility to travel across CatholicCare sites and work hours as required.