At a Glance
- Tasks: Deliver exceptional customer service and support quality care for older people.
- Company: Join Catholic Healthcare, a caring organisation with over 30 years of experience.
- Benefits: Earn $42/hour plus super, enjoy tax-free benefits, and access gym discounts.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a positive impact in the community while growing your career.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others.
The predicted salary is between 42 - 42 $ per hour.
Customer Care Specialist - Home and Community Services
Discover a career where care goes both ways!
- Location- Hunters Hill
- Permanent Full Time
- Pay rate- $42 per hour + superannuation
- Up to $18,550 tax free with Not-for-profit salary packaging
Exciting things are happening at Catholic Healthcare!
We have been caring for people for more than 30 years and have grown to employ over 6000 caring employees.
Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
We are seeking a Customer Care Specialist to join our Home & Community team at Hunters Hill.
As the first point of contact for clients, community workers, families, and internal stakeholders, you will deliver exceptional customer service while supporting quality care and service delivery.
Success in this role requires excellent communication skills, strong computer literacy, the ability to multitask effectively, and a genuine passion for helping older people and supporting frontline care teams.
- Responding to client, community worker, and staff enquiries via phone, email, and digital channels.
- Providing first-contact resolution for enquiries, feedback, and complaints, escalating when required.
- Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests.
- Assisting with incident management, login issues, and service delivery support.
- Accurately documenting all customer interactions and maintaining client records.
- Ensuring compliance with Aged Care Quality Standards, Support at Home requirements, and organisational policies.
- Maintaining confidentiality and managing incidents, complaints, and hazards appropriately
- To be successful in this role you'll need
- Customer service or contact centre experience, preferably in a high-volume environment.
- Strong communication skills, both written and verbal.
- Ability to multitask, type while talking, and navigate multiple systems simultaneously.
- High level of computer literacy, including Microsoft Office 365.
- Strong organisational, prioritisation, and problem-solving skills.
- Positive attitude, resilience, and willingness to learn.
- Knowledge of aged care, home care, Care Management, or Support at Home reforms will be highly regarded.
- Experience with Genesys, CRM, or workforce management systems is advantageous.
- Willingness to apply for a Police Check
- What we can offer you
- Not-for-profit tax benefits so you pay less tax
- Fitness Passport discounted gym benefits
- Paid Parental leave
- Paid Family leave, additional 6 days
- Long Service leave after 5 years
- A values-based organisation that welcomes applicants from all faiths and backgrounds
We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.
If you are customer-focused, resilient, thrive in a fast-paced environment, and are passionate about helping people, we'd love to hear from you.
Customer Care Specialist - Home and Community Services in Hunters Hill employer: Catholic Healthcare Limited
At Catholic Healthcare, we pride ourselves on being a not-for-profit employer that values the dignity and care of our residents. Located in the beautiful Coffs Harbour, we offer competitive pay rates, generous leave entitlements, and a supportive work culture that fosters professional growth and inclusivity. Join us to make a meaningful impact in the lives of the elderly while enjoying a rewarding career in a community-focused environment.
Contact Details:
Catholic Healthcare Limited Recruitment Team
