Customer Service and Administration Officer

Customer Service and Administration Officer

Job No: BATC94

Location: Bathurst

About The Role

Bathurst Regional Council is currently seeking a full time Customer Service and Administration Officer, this position is part of the administration team providing customer service and administration support in relation to the functions of the Environmental Planning and Building Services Department of Council.

This position provides quality customer service (phone and reception) to the public and undertakes a range of complex administration tasks utilising a range of internet and intranet based data administration and records management systems and Microsoft computer packages.

Key Requirements

• Excellent administrative skills – e.g. data entry, record keeping, touch typing, preparation of correspondence.
• Proficiency in the operation of various computer packages including a well developed understanding of Microsoft office programs, Adobe and internet and intranet based data administration applications and records management systems.
• Experience in updating/maintaining databases and registers.
• Good oral and written communication skills
• Certificate in Office Administration or equivalent and/or relevant experience in administration and customer service

Work Life Balance enjoy a rostered day off every third week to recharge and reset

Generous Leave Entitlements to support your personal and family needs

Fitness Passport to Stay active and healthy

Training & Development to expand your skills

Employee Assistance Program for confidential support services

Want To Know More?

Salary: $1,237.70 to $1,300.25 per week + 12% superannuation

Position Status: Permanent - Full-time

Hours of work: Monday - Friday 8:30 am - 4:45 pm - 35 hours per week with an RDO every third week

Contact Officer: Janet Bingham or Sandy Bromhead, Environmental, Planning & Building Services Department 02 6333 6213

About Bathurst Regional Council

Congratulations on taking the first step toward joining one of the Bathurst Region's largest employers! Bathurst Regional Council employs over 400 staff in a diverse range of careers and provides a large range of services to our community. Working for Council is a stimulating and rewarding career option, providing the opportunity to be part of a team contributing to shaping the success and future of our Region.

Bathurst really is the best of both worlds – a beautiful country lifestyle just two and a half hours from Sydney. Bathurst is Australia's oldest inland settlement located just over 200 kilometres west of Sydney on the Macquarie River. The region is conveniently located with effective transport links to Sydney, Melbourne, Brisbane and Canberra and there is no shortage of things to see and do if you want to explore or take a lazy Sunday drive.

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Please indicate your eligibility to work in Australia. *

• Australian / New Zealand Citizen
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Are you currently employed or have you previously been employed by Bathurst Regional Council? *

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Do you have a current Class C NSW Driver's Licence? *

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• Do you hold a certificate in office administration or equivalent? Please provide details of your relevant qualifications. *
• Please outline your experience in customer service, over the phone and face to face at reception. How do you achieve quality customer service? How do you handle difficult customers? *
• Please outline your experience and capabilities in Microsoft Office programs, Adobe and internet and intranet based data administration and records management systems. In particular, give examples of your skills in relation to preparing data reports, updating databases and creating and updating registers. *
• Please outline your experience in preparing data reports, creating and updating registers and databases, preparation of correspondence, and managing diaries and booking travel/accommodation. *
• Please outline your experiences in working in a team environment and how you ensure that you contribute to the teams work commitments and deadlines. *
• Please outline any experience in or knowledge of Local Government and particularly any understanding of Council's town planning, building and regulatory roles. *

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• If you answered 'yes' to the last question, please provide details of support or assistance you require in order to help you through the recruitment process.