Duty Manager - Cairns Airport

Job

Category: Administration, Bar & Beverage, Communications, Customer Service, Food & Beverage, Food Safety, Groundsperson, Indigenous Participation, Kitchen, Operations Management, Retail, Retail Management, Site Management

Lead Bigger Teams. Build a Bigger Career.

You've built your experience.

You've led busy shifts.

You've handled the pressure.

Now it's time for a role that gives you more to lead, more to learn and more room to grow.

As Duty Manager at Cairns Airport, you'll lead multiple café locations, support and develop great people, and become part of a national business where leadership is recognised, supported and rewarded.

If you're ready to step into a role that will challenge you, grow your leadership and open the door to even bigger opportunities, we'd love to hear from you.

• What's In It For You
• Take the next step beyond a single venue, leading across multiple busy café locations at Cairns Airport.
• Build your leadership capability with real autonomy, greater responsibility and opportunities to progress into senior management.
• Enjoy the stability of a permanent full-time role with a respected Australian company that invests in long-term careers.
• Be part of a supportive leadership team where your ideas are valued, your achievements are recognised and your growth is encouraged.
• Experience the excitement of airport hospitality, where every shift is fast paced, rewarding and filled with new challenges.
• Access exclusive team member benefits, including Relish discounts across hundreds of leading retailers, dining, travel and lifestyle brands.

Job Description

What You'll Do

• Lead daily operations across the airport café locations, ensuring every venue delivers an exceptional customer experience.
• Inspire, coach and support your team to perform with confidence while creating a positive and engaging workplace culture.
• Partner closely with the Outlet Manager to drive operational excellence, improve performance and achieve business goals.
• Deliver exceptional barista quality and customer service while supporting your team during busy service periods.
• Oversee opening and closing procedures, food safety, presentation standards and compliance across every shift.
• Identify opportunities to improve service, solve problems quickly and keep operations running smoothly.
• Desired Skills and Experience

About You

• Proven experience leading hospitality teams in a Duty Manager, Supervisor or similar leadership role.
• Confident barista with the ability to produce consistently high-quality coffee in a busy environment and passion for developing people, building strong teams and leading by example every shift.
• Calm, organised and confident when managing competing priorities in a fast-paced environment.
• Flexibility to work a rotating roster across mornings, evenings, weekends and public holidays, with shifts between 4:00am and 10:00pm.
• Current RSA, driver's licence and reliable vehicle, with full Australian working rights for a long-term opportunity.
• Why Cater Care

Cater Care is a leading Australian-owned contract catering provider with 25 years of experience delivering exceptional food and support services across multiple sectors including Aged Care, Education, Retail, and Remote Services.

Our success is built on our values of Care, Pride, and Community.

We are committed to developing our people, creating meaningful career opportunities and fostering an inclusive workplace where everyone can thrive.

We strongly encourage applications from First Nations peoples and people from diverse backgrounds.