We're rethinking homes for how people really live, and we're looking for an Assistant Showroom Manager to join our Melbourne Showroom team to help shape the future of living - one thoughtful detail at a time.
Retail at Castlery is where design, service, and experience meet - giving customers a space to explore, connect, and discover the perfect pieces for their homes.
As the Assistant Showroom Manager, you'll support the daily operations of our new Melbourne showroom — ensuring it runs smoothly, reflects our brand ethos, and delivers an exceptional customer experience.
Showroom Management
- Partner with the Showroom Manager to drive sales and achieve KPIs.
- Analyse performance and customer insights to improve results.
- Maintain compliance with global retail standards and SOPs.
- Oversee inventory, floor management, visual merchandising, and budget planning.
Team Management
- Assist to lead, motivate, and support the team to reach goals.
- Conduct regular check‑ins and coach for performance and growth.
- Foster a positive, collaborative, and high‑performing culture.
Customer Experience
- Champion our O2O (Online‑to‑Offline) experience, bridging digital and in‑store touchpoints.
- Deliver engaging in‑store programs that help customers explore and purchase confidently.
Cross‑Functional Collaboration
- Work with Marketing and other teams on product launches, events, and campaigns.
- Coordinate local projects and initiatives to elevate the showroom experience.
What You'll Need
- At least 2 years' leadership experience in retail, ideally in furniture or home goods.
- Fluent in English with strong communication skills.
- Customer‑first mindset and passion for creating meaningful experiences.
- Hands‑on leader with strong problem‑solving and decision‑making skills.
- Proficient in MS Office and comfortable using tech in retail operations.
- Familiar with O2O retail strategies (a plus).
Additional Details
- Willingness to work weekends, public holidays, and rostered hours as required
- Location: Richmond, VIC
- Commission Scheme: Enjoy attractive earning opportunities with commission tied to your results and your store's success
Built For Real Life, Designed For What's Next
At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
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Assistant Showroom Manager, Melbourne (New Showroom Launch) employer: Castlery
Castlery is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that prioritises creativity and collaboration. As a Showroom Events & Retail Marketing Leader, you'll enjoy opportunities for professional growth while being part of a team dedicated to delivering memorable customer experiences and driving brand success. With a focus on innovative local campaigns and showroom activations, Castlery provides a rewarding environment where your contributions directly impact the company's growth and community engagement.
