At a Glance
- Tasks: Engage customers, recommend design solutions, and achieve sales targets in a vibrant showroom.
- Company: Join Castlery, a brand dedicated to creating beautiful, durable furniture for real life.
- Benefits: Full-time role with commission opportunities, flexible hours, and a supportive team environment.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Shape the future of living while connecting with customers and showcasing your design skills.
- Qualifications: Strong people skills, experience in customer service, and a passion for interior styling.
The predicted salary is between 58500 - 71500 $ per year.
Senior Retail Sales Specialist, Brisbane Showroom New
We're rethinking homes for how people really live, and we're looking for a Senior Sales Specialist to join our Brisbane Showroom teamto help shape the future of living—one thoughtful detail at a time.
Retail at Castlery is where design, service, and experience meet — giving customers a space to explore, connect, and discover the perfect pieces for their homes.
What you'll be doing
- Engage customers in a friendly and approachable manner, creating a positive first impression of our brand.
- Listen actively to customers' preferences and requirements, providing recommendations and solutions.
- Actively contribute to and take ownership of store sales targets, converting walk-in traffic and following through on sales leads.
- Facilitate Interior Styling appointments (in-person and virtual) using Magic3D, including creating and presenting styling packs to clients
- Build and nurture customer relationships to encourage repeat business and referrals.
- Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.
- Work closely with cross-functional teams to ensure customer satisfaction are met.
- Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.
- Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.
What you'll need to succeed
- Proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).
- Exposure to interior styling, with the confidence to recommend design solutions based on floor plans and home décor preferences.
Comfortable learning and using sales and operational tools to enhance the customer experience and support showroom activities
- Ability to work in a fast-paced and dynamic environment.
- Commitment in giving and receiving feedback – you feel there is always more to learn and are open to feedback on your performance.
- Commitment to quality with exceptional attention to detail.
- Excellent team player.
- Stay relevant and updated with furniture and consumer trends, ready to apply your learning in customer interactions.
- Flexibility to work weekends and holidays as required.
- Job Information
- Location: Castlery Showroom - 147 Robertson St, Fortitude Valley QLD 4006
- Contract Type: Full-time, 6-month fixed-term contract, with the opportunity for renewal
Commission Scheme: Enjoy attractive earning opportunities with commission tied to your results and your store's success
Built for Real Life, Designed for What's Next
At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
Senior Retail Sales Specialist, Brisbane ShowroomNew employer: Castlery
Castlery is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that prioritises creativity and collaboration. As a Showroom Events & Retail Marketing Leader, you'll enjoy opportunities for professional growth while being part of a team dedicated to delivering memorable customer experiences and driving brand success. With a focus on innovative local campaigns and showroom activations, Castlery provides a rewarding environment where your contributions directly impact the company's growth and community engagement.
