Registered & Licensed Clubs Supervisor -Casino RSM Group
Registered & Licensed Clubs Supervisor -Casino RSM Group
The Casino RSM Group is seeking a reliable and experienced Supervisor to join our team.
This hands-on role is ideal for someone with a solid background in clubs, hospitality, gaming, or licensed venues who enjoys leading by example and supporting staff to deliver outstanding customer service.
As a supervisor, you will work closely with management and frontline staff to ensure smooth daily operations, excellent service standards, and compliance with club policies and procedures.
Key Responsibilities
- Supervise staff during daily operations and busy trading periods
- Provide support and guidance to team members across club departments
- Ensure high standards of customer service are maintained
- Handle customer enquiries and minor complaints professionally
- Assist with opening and closing procedures
- Promote a safe, clean and welcoming environment for members and guests
About You
To be successful in this role, you will have:
- Previous experience in a registered club, hotel, hospitality or licensed venue
- Demonstrated experience leading or supervising staff
- Strong communication and interpersonal skills
- A positive, professional and team-focused attitude
- The ability to remain calm and organised in a busy environment
- Current NSW RSA
- Current NSW ARCG
- Availability to work a rotating roster, including nights and weekends
What We Offer
- Supportive team environment
- Ongoing training and development opportunities
- Stable employment within a respected community organisation
- We encourage applications from individuals with industry experience who can bring confidence, professionalism and practical knowledge to the role.
