Sales Support Specialist in Melbourne

Job Description

As a Sales Support Specialist at carsales, you will support the national sales team in pre and post sales activities, ensuring a seamless process that strengthens client partnerships.

• Support the national sales team in pre and post sales; prepare contracts, process cancellations, assist with complex billing investigations, prepare change of ownership and reporting as required.
• Conduct credit investigations and determine outcomes based on credit policy, communicating outcomes to customers.
• Collaborate with the ACIL Support Manager to deliver additional training and documentation to support the national sales team.
• Support the onboarding of new team members to the national sales team.
• Manage compliance and booking and managing corporate travel for the broader sales team.
• Provide regular delivery of reporting and data analysis.
• Collaborate with the Billing/Corporate Systems teams to ensure processes are streamlined.

Qualifications

• Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don't take ourselves too seriously).
• Demonstrated expertise in a customer‐focused role.
• Motivation to work in a support role, completing adhoc tasks based on project and national sales team requirements.
• An analytical thinker who is comfortable working with data and has a keen eye for detail.

What's on offer

• Recognition as one of Australia's Best WorkplacesTM by Great Place to Work®, a Family Friendly Workplace, a WORK180 endorsed employer.
• A highly engaged, collaborative team where you'll learn from exceptional talent.
• 24 weeks paid parental leave for primary caregivers, four weeks for secondary caregivers, and six weeks paid gender‐affirming care leave.
• Regular hackathons, continuous learning opportunities, and wellbeing initiatives that support your mental, emotional, and physical health.
• Hybrid working combining the flexibility of remote work with the energy and connection of in‐person collaboration.
• Flexible working arrangements, including part‐time options.

Additional Information

• As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
• If you have a disability or require adjustments to participate fully in the recruitment process, please let us know – we're here to support you.
• We're also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
• Successful candidates joining the carsales team will need to complete a National Police Record check and must have full‐time Australian working rights.

We look forward to hearing from you if you're excited about the role and believe you can make a difference.

So come join us – because every role plays a vital part in our journey toward something big!