At a Glance
- Tasks: Own customer journeys from reservation to handover, ensuring smooth communication and coordination.
- Company: Join Cars24, Australia's largest online car dealership, part of a global $3.3B revolution.
- Benefits: $55k - $65k base salary, plus incentives, on-site parking, and paid parental leave.
- Other info: Flexible rotating roster with opportunities for social events and professional growth.
- Why this job: Gain hands-on experience in a fast-growing business with clear pathways to career advancement.
- Qualifications: Recent graduates with a business or accounting background preferred; no automotive experience needed.
The predicted salary is between 55000 - 65000 $ per year.
Cars24 is Australia's largest online car dealership - part of a global $3.3B unicorn revolutionising the way people buy and sell cars. We operate mega-hubs across the Eastern Seaboard and are the dominant pre-loved car force in Australia, India and UAE. We've built a seamless, end-to-end car-buying experience that brings together sourcing, refurbishment, financing, aftercare and delivery, all under one roof.
About the Program
Our Graduate Program in CX and Relationship Management is built for recent graduates who are strong with numbers, love process and want to learn how a fast-growing business actually runs. You will spend your first weeks in operations, learning the delivery side of the business: getting cars ready, coordinating with the workshop, registration and logistics teams, and handing vehicles over to customers. You will then spend a few months on the business side, managing the customer relationship from the moment a car is reserved through to handover: payments, finance documentation, contracts and the value-added products that protect the customer's purchase. By the end of the rotation you will understand the full customer journey end to end, and you will own a book of customers of your own. Strong performers earn incentives on what they convert and have a clear pathway into sales, growth and CX leadership!
What You'll Do
- Own each customer's journey from reservation to handover, keeping them informed with clear, timely updates.
- Guide customers through payments, finance requirements, contracts and documentation, and get the detail right first time.
- Coordinate with Sales, Workshop, Registration and Logistics to clear blockers and keep every deal on track.
- Prepare vehicles and paperwork for delivery and run a friendly, professional handover.
- Recommend value-added products such as warranty and protection where they genuinely suit the customer.
- Track your numbers: milestones, turnaround times and conversion, and spot what can be done better.
What You'll Bring
- A recently completed degree or diploma (or less than 1 year left). Business or accounting background preferred!
- Strong numerical and data-driven ability.
- A process-driven, organised approach and real attention to detail with payments, documents and commitments.
- Clear, confident communication and a genuine interest in helping customers.
- A willingness to learn fast, take feedback and grow with the business.
- Flexibility to work five days a week on a rotating roster (Saturday and Sunday are a must).
- Full working rights in Australia for a full-time role, including graduates on a Temporary Graduate (subclass 485) visa.
- No automotive experience needed. We will teach you the industry; we are hiring for aptitude and attitude.
What's On Offer
- $55k - $65k base + super, plus incentives on the products you convert.
- A structured six-month rotation across operations and the business.
- A clear pathway into sales, operations or relationship management roles.
- On-site parking at our premier Chullora dealership.
- Monthly phone allowance.
- 6 months paid parental leave @ 80% salary.
- Employee Assistance Program (EAP).
- Regular team and company-wide social events.
All roles at Cars24 are subject to a police check.
Graduate Program: CX and Relationship Management employer: Cars24
Cars24 is an exceptional employer, offering a dynamic work environment where you can thrive as a Private Car Buyer in QLD. With competitive salaries, uncapped commissions, and generous benefits like a vehicle allowance and paid parental leave, we prioritise employee well-being and growth. Join our innovative team and play a pivotal role in transforming the automotive market while enjoying strong support and career advancement opportunities.
