Carma is seeking a Head of Customer Operations to own strategy, performance and continuous improvement of our customer operations. Lead Customer Service, Delivery and Escalations to deliver exceptional CX at scale in a fast-paced, growing environment.
You will drive cross-functional collaboration with Sales, Buying and Production, build high-performing teams, and mentor leaders to foster accountability and continuous improvement. This 12-month fixed-term contract supports parental leave coverage.
Head of Customer Operations — 12-Month Scale Leader employer: Carma
At Carma, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that encourages collaboration and innovation. Located in the heart of Sydney, our team enjoys a dynamic environment with perks like fresh coffee, rooftop drinks, and discounts on cars and parts, all while contributing to a mission that transforms the automotive industry. With a strong focus on employee growth and safety, we empower our WHS & Facilities Leader to make a real impact in ensuring our teams thrive in a safe and compliant workplace.
