Caring Society is a provider of aged care and disability support services, committed to delivering high-quality, compassionate and person-centred support to people in the community.
We work with a dedicated team of support workers and professionals who share our values of integrity, respect, dignity and person-centred care. Our mission is to enhance the wellbeing, independence and quality of life of the people we support while fostering a positive and supportive workplace for our employees.
As our organisation continues to grow, we are seeking a motivated, organised and detail-oriented professional to join our team in a key operational role.
About Caring Society
Caring Society is a provider of aged care and disability support services, committed to delivering high-quality, compassionate and person-centred support to people in the community.
We work with a dedicated team of support workers and professionals who share our values of integrity, respect, dignity and person-centred care. Our mission is to enhance the wellbeing, independence and quality of life of the people we support while fostering a positive and supportive workplace for our employees.
As our organisation continues to grow, we are seeking a motivated, organised and detail-oriented professional to join our team in a key operational role.
About the role
We are seeking an experienced Rostering Coordinator & Administration Officer to join Caring Society on a full-time basis at our Canberra office (ACT 2600).
This position combines workforce rostering, staff coordination and general administrative responsibilities. You will play an important role in ensuring our support workers are appropriately scheduled, client services are delivered as planned, and day-to-day administrative operations run efficiently.
Working closely with management, the rostering team and support workers, you will be responsible for maintaining accurate rosters, coordinating staff availability, managing last-minute changes, assisting with staff onboarding and providing administrative support across the organisation.
The successful applicant will need to demonstrate strong organisational skills, effective communication, attention to detail and the ability to manage competing priorities in a busy community services environment.
Key responsibilities
Rostering and workforce coordination
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Create, manage and maintain staff rosters to ensure appropriate workforce coverage for scheduled client services.
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Coordinate daily and weekly rosters across multiple clients and service requirements.
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Manage roster changes, shift cancellations, replacements, staff availability and shift swaps.
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Identify staffing gaps and proactively arrange suitable replacements to minimise service disruptions.
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Liaise with support workers, clients, families and relevant team members regarding roster arrangements and changes.
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Monitor staff availability, leave requests and scheduling requirements.
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Ensure shifts are allocated in accordance with client requirements, worker suitability and organisational procedures.
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Monitor roster compliance with applicable Modern Awards, employment conditions and relevant workplace legislation.
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Maintain accurate rostering information using the organisation's rostering and workforce management systems.
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Escalate urgent staffing issues, service delivery concerns and scheduling conflicts to management.
Administration and operational support
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Provide general administrative and office support to ensure the smooth day-to-day operation of the organisation.
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Maintain and update staff records, employee information, availability details and relevant documentation.
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Assist with staff onboarding, including collecting employment documentation, coordinating induction requirements and providing system access guidance.
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Assist with preparing employment-related documents, staff correspondence, forms and internal communications.
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Monitor outstanding staff documentation, training records, registrations and compliance requirements.
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Assist with processing timesheets, checking roster information and identifying discrepancies for management review.
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Maintain accurate electronic records, filing systems, spreadsheets and databases.
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Assist with preparing operational reports, rostering summaries and workforce-related information.
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Respond to general telephone enquiries, emails and internal staff queries professionally.
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Assist with client administration, service documentation and maintaining accurate client-related records, in accordance with privacy and confidentiality requirements.
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Undertake other reasonable administrative and operational duties as required by management.
Skills, experience and qualifications
Essential criteria
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Previous experience in rostering, workforce coordination, scheduling or administration.
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Strong organisational and time-management skills, with the ability to manage competing priorities and meet deadlines.
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Excellent verbal and written communication skills.
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High attention to detail and accuracy in data entry, record keeping and documentation.
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Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.
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Ability to work independently and collaboratively within a team.
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Strong problem-solving skills and the ability to respond effectively to changing operational requirements.
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Demonstrated ability to handle confidential information professionally and maintain appropriate privacy standards.
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A professional, reliable and proactive approach to work.
Desirable criteria
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Experience working in aged care, disability support, NDIS or community services.
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Previous experience using rostering, workforce management or client management software.
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Understanding of relevant employment legislation, Modern Awards, National Employment Standards and workplace compliance requirements.
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Familiarity with staff onboarding, employee records and administrative processes.
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Knowledge of client service coordination and person-centred care principles.
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Current ACT Working with Vulnerable People (WWVP) registration, where required for the duties of the position, or willingness to obtain the appropriate registration if required.
What we offer
At Caring Society, we recognise that our employees are essential to delivering quality services. We are committed to providing a supportive and professional workplace where our team members can develop their skills and contribute to meaningful outcomes.
We offer:
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Full-time employment with opportunities for long-term career development.
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Competitive remuneration based on experience, skills and qualifications.
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A supportive and collaborative working environment.
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Opportunities for professional development and workplace training.
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Exposure to a growing organisation within the aged care and disability support sectors.
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Opportunities to develop your skills in workforce coordination, administration and operational management.
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Employee assistance and wellbeing support.
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Flexible working arrangements where operationally possible.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Reasonable adjustments can be discussed at any stage of the recruitment process.
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