House Coordinator – SDA & SIL - Disability Support
Caring Arms Australia is seeking an experienced, motivated and proactive House Manager to take responsibility for the day-to-day operations of our new High Physical Support Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL) services in Argenton, Lake Macquarie, near Newcastle NSW.
This position is for an experienced disability services professional with demonstrated experience managing SIL or SDA operations, leading support teams and overseeing complex participant care. We need someone who can take ownership from day one, confidently manage operational challenges, maintain NDIS compliance and create a well-managed, safe and supportive living environment where participants are respected and empowered.
You will work alongside experienced management and clinical support teams while retaining day-to-day responsibility for service quality, staff coordination and participant wellbeing.
Join the Caring Arms Team!
About the role
As House Manager, you will oversee daily operations, coordinate staff and participant supports, maintain documentation and compliance, and build strong relationships with participants, families and stakeholders.
House operations and service coordination
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Oversee smooth day-to-day operations of the SDA and SIL services.
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Coordinate support workers, attendance, sick leave, shift replacements, rostering and workforce requirements.
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Coordinate participants’ appointments, activities and daily commitments.
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Manage household administration and maintenance requirements.
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Coordinate participant intake, onboarding and transitions into SIL.
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Monitor service delivery and staff compliance with organisational policies.
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Liaise with participants, families and relevant stakeholders; facilitate family conferences and maintain strong communication.
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Identify and elevate operational and participant-related concerns and manage competing priorities.
Participant care, safety and quality
Support implementation of individualised support plans and ensure supports align with participant goals, dignity, choice, independence and quality of life.
Ensure effective implementation, monitoring and staff compliance with Mealtime Management Plans (MMPs), including safe swallowing practices and risk escalation.
Coordinate Behavior Support Plan implementation so staff understand and consistently apply approved strategies.
Lead implementation of Restrictive Practices in accordance with NDIS Commission requirements, ensuring practices are authorised, documented and proportionate to participant needs.
NDIS compliance, incidents and continuous improvement
Maintain participant documentation, records and NDIS compliance requirements.
Oversee incident reporting, investigation and follow-up, ensuring actions are completed and lessons embedded in practice.
Conduct regular audits of care documentation, progress notes and compliance records to identify gaps and drive continuous improvement.
Support the Service Manager in aligning services with NDIS Practice Standards, Quality Indicators and organisational policies.
Team leadership, support and development
Deliver new staff orientation and site-level induction.
Provide day-to-day supervision, guidance and support to staff, including support for performance reviews.
Assist in implementing staff training and educational programs.
Guide teams to deliver consistent, high-quality support and maintain accountability for staff performance and service standards.
About the Facility
Our brand new facility Located in Argenton near Newcastle is a 10 bed High Physical Support SDA (Specialist Disability Acommodation). We are expecting to have this facility operational in Mid November.
About you – proven SIL/SDA management experience required
We are specifically seeking an experienced House Manager, House Coordinator, SIL Manager, Team Leader or Care Coordinator with a strong foundation in disability service delivery and operational coordination within an organisation operating SIL or SDA services. A minimum of two years of relevant experience is preferred. This is not an entry-level leadership position.
Experience and capabilities
Proven experience managing or coordinating a SIL/SDA home, team or disability support service.
Strong understanding of NDIS frameworks, Practice Standards, reporting requirements and compliance documentation.
Experience with restrictive practice implementation and reporting.
Strong rostering, workforce management and operational escalation capabilities.
Experience guiding staff to consistently deliver high-quality care outcomes.
Ability to manage both people and documentation to a high standard.
Strong organisational, leadership, communication, coordination and problem-solving skills.
Ability to coordinate staff, manage competing priorities and exercise proactive judgement.
Genuine commitment to person-centred support and participant dignity, independence and wellbeing.
Essential checks and requirements
Current driver’s licence and NDIS Worker Screening Check.
Working With Children Check and Police Check.
Proven relevant House Manager / House Coordinator / Team Leader / SIL Manager experience and strong NDIS compliance knowledge.
What you’ll get in return
A role where you are trusted to lead and take ownership of service operations.
A growing organisation where your voice can influence decisions.
Exposure to complex disability support and high-quality SDA/SIL environments.
A supportive leadership team that backs you on the ground, including experienced clinical support.
Opportunity to progress into senior leadership as Caring Arms expands.
Meaningful work supporting participants’ wellbeing, choice, dignity and independence.
Why join Caring Arms?
Caring Arms Australia is a growing organisation that values quality service delivery, teamwork and participant wellbeing. Work alongside an experienced management and clinical support team while making a meaningful contribution to the lives of people with disability.
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