CareSuper Pty Ltd is seeking a Service Designer to lead end-to-end design of member journeys within the Member Experience division. You will create journey maps, blueprints and experience maps, translating insights into future-state services that scale across digital, assisted and back-office channels.
You will apply human-centred design, facilitate workshops, and partner with squads and Risk & Compliance to implement designs that improve member experiences while remaining compliant and scalable.
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Hybrid Service Designer - Member Journey & Experience in Melbourne employer: CareSuper Pty Ltd
At CareSuper, we pride ourselves on being a values-driven organisation that prioritises our members and team alike. As a Senior Manager Compliance, you'll enjoy a hybrid and flexible work environment, generous leave entitlements, and a commitment to your professional development, all while contributing to a mission that empowers over 600,000 members to retire with confidence. Join us in fostering an inclusive culture where diverse perspectives are celebrated, making CareSuper not just a workplace, but a community dedicated to meaningful impact.
