Position Description
About The Role:
This position is based in our Maroochydore Office on the Sunshine Coast. Our team delivers the NDIS Local Area Coordinator Program for the Sunshine Coast area. Our Support Officers aka Administration Superstars are an essential part of our everyday operations, and your passion, motivation and customer service expertise are paramount to the success of the team and our work supporting the community! This position will provide administrative support to all levels of the NDIS Local Area Coordinator Program team. This includes welcoming, providing information to participants, families, and carers, as their first point of contact with the organisation.
Our future Administration Superstar will have extremely high attention to detail, the ability to work in a fast-paced environment whilst managing competing priorities, experience in engaging with the community, great sense of humour and strong IT skills.
Key Duties:
Maintaining appropriate administrative records utilising our databases.
Using the NDIA Business System to record appointments, notes, and actions to ensure the development and maintenance of accurate data.
Scheduling participant contact and meetings.
Provide a professional and welcoming customer service experience to all participants, carers, families and visitors who attend at site.
Schedule and prepare meeting rooms, materials and equipment as required.
Organise venues and catering for meetings, training sessions & events as required.
Providing general information in response to participant enquiries and refer to appropriate internal stakeholders when required.
Benefits:
Join a fantastic team for this full-time role with an attractive Remuneration Package of CSW2.1 - $71,570.72per annum (+ 12% super).
Excellent Not-for-Profit Tax Benefits with RemServ + transfer your long service leave via QLEAVE (if applicable).
Accrued Days Off + Gifted Day for Christmas + Fitness Passport + Westpac Financial Literacy Program + Origin Electric Employee Benefits Program + Access to Discounted Corporate Private Health with Medibank, BUPA & HCF.
Professional development through ongoing training.
The opportunity to enact real and rewarding change in the lives of those you work with and for.
A flexible and supportive work environment where your contribution is highly valued.
Carers Queensland is an equal opportunity employer, and we encourage applications from people with a disability, from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTQIA+ community. We are committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. This is not only reflected in our values and day to day operations, but also in our positive rapid growth and hence a new opportunity that we would love to invite you to explore!
Support Officer (Administration) -Sunshine Coast employer: Carers Queensland Inc.
Carers Queensland is an exceptional employer that champions diversity and inclusion, making it a welcoming workplace for individuals from all backgrounds. With a strong focus on employee growth through ongoing training and professional development, staff enjoy a supportive environment where their contributions are valued. Located in Logan, the role of Customer Service Officer offers competitive remuneration, attractive benefits, and the opportunity to make a meaningful impact in the lives of people with disabilities and their families.
