At a Glance
- Tasks: Be the friendly face of customer support, helping people and resolving enquiries.
- Company: Join Mildura Rural City Council, a dynamic local government organisation.
- Benefits: Enjoy flexible work, study support, health discounts, and employee recognition celebrations.
- Other info: Diverse workplace with opportunities for growth and professional development.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 46 - 46 $ per hour.
We're building our pool of casual Customer Support staff and are seeking friendly, adaptable and customer-focused individuals who thrive on helping people and delivering exceptional service.
As a Customer Support Officer, you will be the first point of contact for Council customers, providing professional and responsive support across multiple service channels. You will play a key role in resolving enquiries efficiently while delivering a positive and customer-focused experience at every interaction.
What you will bring:
- Demonstrated experience in the field of Customer Service delivery.
- High standard of verbal and written communication skills.
- Ability to liaise confidently with members of the public and members of staff.
- Demonstrated knowledge and experience in the accurate operation of various computer applications, including the Microsoft Office Suite, Customer Relationship Management Software and Electronic Document Management Systems.
- Demonstrated appreciation of need for confidentiality and discretion.
- Experience in Call Centre operations.
- Experience in cash handling, and in the use of computerised cash receipting systems.
- Hold a current satisfactory Police Check or willingness to obtain.
Salary and conditions:
The position is classified within Band 4 of Council's Current Enterprise Agreement commencing at $46.00 per hour plus statutory superannuation.
Benefits:
- Flexible Work Arrangements
- Access to Flare Employee Benefits for savings on everyday living
- Study Support Program with Paid Study Leave and Financial Contribution to Qualification Fees
- Learning and Professional Development Opportunities
- Support for Families: 16 weeks Paid Parental Leave or 32 weeks at Half Pay
- Bi-Annual Employee Recognition Celebration for Milestones and Achievements
- Discounted Health Insurance and Gym Memberships
- Employee Assistance Program: Free Counselling for Employees and Immediate Family Members
- Active Social Clubs
Mildura Rural City Council is an equal opportunity employer and is committed to building a culture that values diversity. We encourage applications from individuals of all ages, backgrounds and identities.
All applicants must have the right to work in Australia and will need to provide a Police Check prior to commencing employment. Mildura Rural City Council is a Child Safe organisation and as such, applicants may be required to hold a Working with Children Check. Applicants may also be required to undergo a pre-employment medical check as per the requirements of the role.
Mildura Rural City Council is a dynamic local government organisation that provides 100+ different services, facilities, programs and infrastructure to a resident base of 56,000+. Our workforce of 600+ employees support our community and help make our region a great place to live, work, play and visit.
About our region: Mildura Rural City covers almost 10 per cent of the state of Victoria and shares borders with both New South Wales and South Australia. The region is home to Mildura - a vibrant city of 35,000+ people - and a range of smaller townships and rural communities spread across 22,000 square kilometres.
Customer Service Officer in Mildura employer: Careers at Council
At Port Macquarie-Hastings Council, we pride ourselves on being an exceptional employer that values community impact and employee development. Our supportive work culture fosters collaboration and innovation, offering opportunities for career growth through continuous learning and professional development. With a focus on work-life balance, including a 35-hour work week and flexible hours, plus benefits like discounted gym memberships and recognition programs, we ensure our employees thrive both personally and professionally in a vibrant coastal location.
