At a Glance
- Tasks: Help patrons access library services and provide tech support in a friendly environment.
- Company: Join Yarra Libraries, a community-focused organisation with a strong sense of belonging.
- Benefits: Enjoy a competitive salary, superannuation, and flexible working arrangements.
- Other info: Be part of a diverse team committed to climate action and inclusivity.
- Why this job: Make a real difference in your community while sharing your love for reading.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 60300 - 73700 $ per year.
Permanent - Full Time (35 hours per week) Rostered 1 in 4 Saturday shift Band 3 - salary starting at $66,391.85 + super Job commencing February 2027.
Yarra Libraries is looking for a community-minded Customer Service Officer to join our team at Collingwood Library. This is a highly customer-focused role, where you'll spend most of your time on the library floor helping patrons access library services, answering enquiries, and providing basic technology support. We're looking for someone who enjoys connecting with people, solving problems, and creating a welcoming experience for everyone who visits the library.
Collingwood Library is a small branch with a strong sense of community. As part of a close-knit team, you'll play a key role in the day-to-day operations of the branch, working collaboratively with colleagues while also taking initiative and contributing ideas to improve services and spaces. Whether you come from a library, retail or hospitality background, what matters most is your ability to build rapport, communicate confidently, and deliver excellent customer service in a public library environment.
Key aspects of this role include:
- Providing friendly, responsive customer service to a diverse community, including assisting with borrowing, technology help and general enquiries.
- Working closely with colleagues to support the day-to-day operations of a small branch.
- Maintaining an inviting library environment through shelving, displays and collection upkeep.
- Sharing a passion for reading by helping customers discover books and resources they'll enjoy.
- Taking initiative to contribute ideas and improvements that enhance the branch and its services.
This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.
Library Customer Service Officer in Melbourne employer: Careers at Council
At Port Macquarie-Hastings Council, we pride ourselves on being an exceptional employer that values community impact and employee development. Our supportive work culture fosters collaboration and innovation, offering opportunities for career growth through continuous learning and professional development. With a focus on work-life balance, including a 35-hour work week and flexible hours, plus benefits like discounted gym memberships and recognition programs, we ensure our employees thrive both personally and professionally in a vibrant coastal location.
