ICT Service Desk Analyst

The City of Canada Bay has an opportunity for an experienced ICT Service Desk Analyst to join our dynamic team. In this crucial role, you will be responsible for supporting Council's ICT systems through first-line technical support, effective problem solving and exemplifying best practice customer service.

Specifically, your duties will include:

• Providing first-line technical support and quality customer service to Council staff, Councillors, and customers for desktops, laptops, mobile devices, servers, networks, printers, AV equipment, applications and general technology.
• Attending to the ICT Service Desk applications and systems including call handling and incident/request/problem management.
• Under the guidance of the ICT Security and Operations Manager, undertaking higher technical duties and projects as required.

If you are someone who thrives in a changing environment and are committed to excellence in service delivery across multiple sites, then this is the role for you! This exciting opportunity includes working in the vibrant locations of Drummoyne, Five Dock and local libraries within the municipality to meet the dynamic needs of our services. Occasionally, your role will include working evening shifts to support Council Meetings and critical upgrade events as part of our operational schedule.

To be successful in this role, you will bring:

• Tertiary qualifications in IT combined or demonstrated experience working within a corporate, Service Desk environment.
• A customer service driven attitude and approach to resolving IT issues.
• Exceptional problem-solving skills to be able to identify issues and develop solutions.
• Well-developed communication skills to communicate technical information to a non-technical audience.
• Willingness to learn, grow and develop your technical skills.
• Maintain a current and valid Australian Driver’s License.
• Knowledge and experience of the following essential and desirable technical skills: Providing technical support across Windows 11, Microsoft 365, Intune, Entra ID/Active Directory, endpoint hardware, mobile devices, networking devices, printing devices, audio-visual meeting rooms & equipment, and remote access/VPN.
• Supporting SCCM/MECM, Defender for Endpoint, SharePoint/Teams administration, and PowerShell.

We are offering remuneration from $79,533 to $91,463 annual salary plus super. The City of Canada Bay also offers excellent employee benefits which include:

• Rostered Days Off (participation in a 9-day fortnight scheme)
• 18 weeks paid parental leave
• A supportive, energetic, and passionate team
• Significant leave benefits (sick/personal leave, access to Long Service leave after 5 years)
• Continuous training, support, and leadership development
• Health and Wellbeing programs (Yoga classes, Fitness Passport, Flu vaccinations, Skin Cancer Checks)

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace. The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, and other diversity groups.

Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks.