Customer Experience Officer in Dubbo

At the heart of community. At the start of the future. That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Customer Experience Officer - up to 4 month Temporary Contract Role. Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day.

We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond. Join us as a Customer Experience Officer in the Customer Experience & Engagement Branch and develop your skills and future career.

Find purpose and impact

Join a nationally recognised, award-winning team that’s redefining customer experience and making a real difference in the community. Known for their innovation and commitment—winning major awards at the 2025 National Local Government Customer Service Awards for Team of the Year and Innovation of the Year for their Webchat Co-Pilot program—this is a team that shows up for each other and for the people they serve.

In this front-line role, you’ll connect with customers, understand what matters to them, and deliver solutions with empathy and care. Every day is unique, with a diverse range of enquiries to facilitate, from answering customer queries to registering requests and applications and much more in-between. Your contributions will help us elevate the customer experience and drive positive outcomes for Dubbo Regional Council and the community we serve.

If you’re someone who thrives on helping others and wants to be part of something meaningful, this is your chance. You’ll make an impact by:

• Being the vital link between our organisation and our valued customers, ensuring effective communication and support.
• Executing customer service tasks in alignment with established procedures to optimise the operation of the Customer Experience Centre.
• Staying current with Council's services, products, and activities, to provide accurate and valuable information to customers.
• Demonstrating an understanding and grasp of Council's policies, procedures, and codes to maintain compliance and uphold high standards.
• Proactively identifying and addressing customer dissatisfaction, promptly escalating issues using established customer experience protocols.
• Cultivating strong customer relationships through engaging with customers through multiple communication channels.

What you'll bring

To thrive in this role, you will need:

• Certificate III in Office / Business Administration or a relevant discipline or above.
• Relevant experience in customer service delivery in a high-volume environment.
• Well-developed communication skills.
• Well-developed computer literacy and ability to complete accurate data entry.
• High level organisational skills and the ability to prioritise tasks with competing deadlines.
• High level flexibility, adaptability, and versatility to handle multiple diverse tasks across Omni-Channels.

We would also love you to have:

• Ability to quickly adapt to changes in process, practice and technology.
• Well-developed conflict resolution skills.
• Willingness to obtain a Justice of the Peace accreditation.

Ready to make a difference?

This position offers an attractive annual salary ranging from $70,498 to $81,930 plus superannuation. Applications close 9:00am, Monday 16th November 2026.

Why Dubbo Regional Council? At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:

• Find purpose and impact - Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways.
• Find personal and professional growth - You’ll find so much variety here. We’re doing diverse, high-impact work at scale.
• Find people you can count on and a lifestyle you love - Your career matters, but so does your life outside of work.

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.