Ku-ring-gai Council invites applications for a strategic leadership role in customer experience and service transformation. You will lead the Customer Service team and drive organisation-wide improvements, using governance, performance reporting, and continuous improvement to uplift service delivery.
You will oversee customer journey mapping, service reviews and digital delivery enhancements, using insights to address systemic issues and opportunities for improvement within a complex public
Customer Experience Transformation Lead employer: Careers at Council
At Port Macquarie-Hastings Council, we pride ourselves on being an exceptional employer that values community impact and employee development. Our supportive work culture fosters collaboration and innovation, offering opportunities for career growth through continuous learning and professional development. With a focus on work-life balance, including a 35-hour work week and flexible hours, plus benefits like discounted gym memberships and recognition programs, we ensure our employees thrive both personally and professionally in a vibrant coastal location.
