At a Glance
- Tasks: Enhance customer experience by managing correspondence and improving workflows across teams.
- Company: Join Blacktown City Council, dedicated to serving the community.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Other info: Collaborative team atmosphere focused on data-driven improvements.
- Why this job: Make a real difference in residents' lives through improved service delivery.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 58500 - 71500 $ per year.
Blacktown City Council is seeking a City Assets Customer Experience Improvement Officer to enhance how correspondence is managed across eight teams within City Assets.
You will monitor requests, improve triage workflows and support teams to meet response targets, while preparing performance insights for the Director City Assets.
The role emphasizes customer experience, cross-team collaboration and data-driven improvements to deliver better service to residents and Councillors.
Customer Experience Improvement Lead - City Assets employer: Careers at Council
At Port Macquarie-Hastings Council, we pride ourselves on being an exceptional employer that values community impact and employee development. Our supportive work culture fosters collaboration and innovation, offering opportunities for career growth through continuous learning and professional development. With a focus on work-life balance, including a 35-hour work week and flexible hours, plus benefits like discounted gym memberships and recognition programs, we ensure our employees thrive both personally and professionally in a vibrant coastal location.
