THE POSITION
The Head of Operations leads the planning, execution, and continuous improvement of production strategies to ensure successful product launches, balancing quality, cost, volume, and timelines. They oversee manufacturing readiness, equipment commissioning, and process innovation while collaborating cross-functionally to meet NPI milestones and commercial targets. Additionally, they drive operational excellence by monitoring performance, ensuring compliance, and building high-performing teams focused on accountability and continuous improvement.
RESPONSIBILITIES & DUTIES
- Lead the development, execution, and continuous improvement of production strategies, policies, and operational plans to support successful new product introductions
- Plan and optimise production activities to meet NPI objectives, balancing quality, volume, cost, timelines, and workforce requirements
- Oversee manufacturing readiness, including production line setup, maintenance planning, operating schedules, and availability of tooling, components, and materials
- Monitor production performance, cost efficiency, and scalability during product ramp-up, implementing adjustments to processes and resources to meet commercial targets
- Partner cross-functionally with Engineering, Product, Supply Chain, and Commercial teams to align on NPI milestones, risks, and production readiness
- Lead the acquisition, validation, and commissioning of new equipment and production technologies to support product launches and scale-up
- Drive innovation in manufacturing processes, supporting design-for-manufacture (DFM) initiatives and continuous improvement programs
- Ensure accurate and timely production reporting, including NPI progress tracking, KPIs, and operational readiness metrics
- Champion compliance with occupational health, safety, and regulatory requirements across all NPI and production activities
- Build, lead, and develop high-performing operations teams, setting clear performance expectations and fostering a culture of accountability and continuous improvement
WORK EXPERIENCE & SKILLS
- BSc or equivalent degree majoring chemistry or a related discipline
- Minimum 15 years’ experience in within a similar field in the pharmaceutical industry (human or veterinary)
- Proven leadership of cross-functional teams (New Product, engineering, supply chain, quality)
- Track record of successfully launching products at scale
- Industry-specific expertise (e.g., in animal pharmaceuticals, including veterinary drug development, manufacturing, and regulatory compliance (GMP, FDA, APVMA).
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Head Of Operations in Sydney employer: Careerone Partner Network
Direct Chemist Outlet Maffra is an exceptional employer that prioritises community health and wellbeing, offering a supportive work environment where pharmacists can thrive. With a strong focus on professional development and patient care, employees benefit from ongoing training opportunities and the chance to make a meaningful impact in the lives of local residents. The pharmacy's commitment to combining national brand value with personalised service fosters a collaborative culture, making it an ideal workplace for those passionate about healthcare in a regional setting.
