At a Glance
- Tasks: Provide top-notch technical support and optimise system performance using Dynatrace and ELK stack.
- Company: Join a forward-thinking tech company focused on reliability and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with great career advancement potential.
- Why this job: Make a real impact by ensuring system reliability and enhancing client experiences.
- Qualifications: Experience with Dynatrace and ELK stack, plus strong problem-solving skills.
The predicted salary is between 82800 - 101200 $ per year.
We are seeking a dedicated and skilled Technical Support Engineer with a strong background in Site Reliability Engineering (SRE) and expertise in Dynatrace. The ideal candidate will be responsible for providing exceptional technical support, ensuring system reliability, and optimizing performance using Dynatrace and ELK stack. This role requires a proactive approach to problem solving and a commitment to delivering high quality service to our clients.
Responsibilities:
- Provide technical support for Dynatrace and ELK stack, troubleshooting issues and ensuring optimal performance.
- Monitor system performance and reliability, implementing improvements as necessary.
- Collaborate with cross functional teams to resolve complex technical issues and enhance system capabilities.
- Document technical processes, solutions, and best practices for future reference.
- Assist in the deployment and configuration of monitoring tools and systems.
- Participate in on call support rotation to address urgent technical issues as they arise.
- Stay updated with the latest industry trends and technologies related to SRE and monitoring solutions.
Mandatory Skills:
- Proven experience with Dynatrace as a monitoring and performance management tool.
- Strong understanding of Site Reliability Engineering principles and practices.
- Experience with ELK stack (Elasticsearch, Logstash, Kibana) for log management and analysis.
- Excellent troubleshooting and problem solving skills.
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non technical stakeholders.
Preferred Skills:
- Familiarity with cloud platforms (AWS, Azure, GCP) and their monitoring tools.
- Experience with scripting languages (Python, Bash) for automation tasks.
- Knowledge of containerization technologies (Docker, Kubernetes).
- Understanding of networking concepts and protocols.
- Experience in a customer facing technical support role.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-5 years of experience in a technical support or SRE role.
- Relevant certifications in Dynatrace or related technologies are a plus.
Site Reliability Engineer in Sydney employer: CareCone Group
CareCone Group is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from ongoing professional development opportunities, competitive remuneration, and a supportive environment that values work-life balance. Joining our team means being part of a forward-thinking organisation dedicated to delivering high-quality IT solutions while ensuring compliance with Australian working rights.
