Role: ServiceNow ITSM Architect
Location: Sydney
Job Description:'
Key Responsibilities
Discovery & Consulting
- Lead customer discovery sessions, workshops, and stakeholder interviews to understand business challenges, existing ITSM processes, and transformation goals.
- Facilitate process-mapping workshops and perform current-state vs. future-state gap analysis.
- Capture and document business, functional, and technical requirements.
- Provide consulting recommendations and define ServiceNow adoption roadmaps.
- Present solution approaches, effort estimates, implementation strategies, and best practices to customer leadership teams.
Architecture & Solution Design
Design end-to-end ServiceNow ITSM solutions covering:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Service Catalog
- CMDB
- Service Level Management
- Define solution architecture aligned with ServiceNow best practices and platform governance.
- Create architecture documents, solution designs, process flows, integration diagrams, and implementation roadmaps.
- Ensure scalability, security, maintainability, and performance of proposed solutions.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
- ServiceNow Certified Application Developer (CAD) – Preferred
- ServiceNow Certified Technical Architect (CTA) – Advantage
- ITIL v4 Foundation / Managing Professional Certification
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ServiceNow ITSM Architect in Sydney employer: CareCone Group
CareCone Group is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from ongoing professional development opportunities, competitive remuneration, and a supportive environment that values work-life balance. Joining our team means being part of a forward-thinking organisation dedicated to delivering high-quality IT solutions while ensuring compliance with Australian working rights.
