- Provide L1/L2/L3 support for Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
- Troubleshoot application issues, workflows, plugins, and business process flows.
- Manage users, security roles, teams, permissions, and access issues.
- Support entities/tables, forms, views, dashboards, and business rules.
- Investigate data issues and perform SQL queries where applicable.
- Monitor integrations with Power Automate, APIs, and external applications.
- Handle incidents, service requests, root-cause analysis, and SLA compliance.
- Coordinate with developers and functional consultants for bug fixes and enhancements.
Required skills
Total Experience - 5+years
- Microsoft Dynamics CRM / Dynamics 365 CE.
- Basic understanding of Dataverse and model-driven apps.
- Workflows, business rules, and Power Automate.
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MS Dynamics CRM Support in Sydney employer: CareCone Group
CareCone Group is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from ongoing professional development opportunities, competitive remuneration, and a supportive environment that values work-life balance. Joining our team means being part of a forward-thinking organisation dedicated to delivering high-quality IT solutions while ensuring compliance with Australian working rights.
