- Managing and maintaining Dynamics 365 CE including user access, security roles and permissions
- Acting as a key point of contact for Dynamics 365 CE support and troubleshooting
- Working with stakeholders to understand business requirements and identify opportunities to improve systems, processes and workflows
- Developing automated workflows across areas such as lead management, sales pipelines and customer service
- Supporting Dynamics 365 CE projects from requirements gathering and solution development through to implementation
- Integrating Dynamics 365 CE with other business systems and third-party applications
- Developing test scripts and supporting UAT and smoke testing with end users
- Creating automated workflows and business processes using Power Automate
- Managing Power Platform solutions across development, testing and production environments
- Maintaining documentation for system configurations, workflows and processes
- Monitoring platform performance and supporting continuous improvement across the environment
Required Skills:
- Experience configuring and customising Dynamics 365 CE across Sales, Customer Service and Customer Insights Journeys
- Strong knowledge of Dynamics CE data imports, exports, data integrity and migration
- Experience integrating Dynamics CE with third-party systems
- Experience training and supporting end users across Dynamics CE and Power Platform
- Experience designing automated workflows and business processes within Dynamics CE and/or Power Automate
- Strong problem-solving skills and attention to detail
- Experience with business rules analysis, user stories and acceptance criteria
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MS Dynamics 365 CE in Sydney employer: CareCone Group
CareCone Group is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from ongoing professional development opportunities, competitive remuneration, and a supportive environment that values work-life balance. Joining our team means being part of a forward-thinking organisation dedicated to delivering high-quality IT solutions while ensuring compliance with Australian working rights.
