Overview
Talent Acquisition Consultant at Carecone Australia
Role: Salesforce Business Analyst
Location: Sydney
Responsibilities
- Engage with business stakeholders to gather, document, and prioritize requirements.
- Translate business processes into detailed user stories, acceptance criteria, and functional designs.
- Analyze and recommend solutions leveraging PSS data models, Experience Cloud portals, FSL scheduling, and Salesforce Shield security features.
- Support solution architects and developers with clarifications during design and build.
- Conduct system demos, UAT support, and training sessions with business users.
- Ensure solutions comply with public sector standards, security, and governance requirements.
- Act as a liaison between technical teams, business units, and end users.
Required Skills & Experience
- 8-10+ years of Salesforce Business Analyst or Consultant experience.
- Hands-on knowledge of Public Sector Solutions and government processes.
- Familiarity with Experience Cloud (community/portal use cases), FSL (workforce/service management), and Shield (encryption, monitoring, compliance).
- Strong skills in requirement gathering, documentation, and stakeholder management.
- Salesforce Business Analyst or Administrator certification preferred; PSS/Experience Cloud certification a plus.
Preferred Qualifications
- Experience in large-scale public sector transformation programs.
- Understanding of Agile methodologies (Scrum, SAFe) and backlog management tools (Jira, ADO).
- Strong communication, presentation, and facilitation skills.
How to Apply
Interested people can share their resume at or can reach me on +61 2 8319 5549.
Salesforce Business Analyst employer: CareCone Group
CareCone Group is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from ongoing professional development opportunities, competitive remuneration, and a supportive environment that values work-life balance. Joining our team means being part of a forward-thinking organisation dedicated to delivering high-quality IT solutions while ensuring compliance with Australian working rights.
