At a Glance
- Tasks: Lead the Membership Team to enhance sales and operations for a top AFL club.
- Company: Join Richmond Football Club, a proud and historic organisation in the AFL.
- Benefits: Flexible work options, professional development, and a fun, supportive culture.
- Other info: Be part of an award-winning culture that values diversity and inclusion.
- Why this job: Make a real impact in the community while driving membership success.
- Qualifications: Tertiary qualifications in business and 5+ years in operations or sales.
The predicted salary is between 82800 - 101200 $ per year.
The Head of Membership will oversee and constantly improve all sales & operational functions of the Membership Department. They will play a critical role in helping Richmond to build a unified, sustainable, and trusted football club that plays finals and brings premierships home to Punt Road. This will be achieved by generating the maximum possible profit for the Club while building the strongest possible emotional connection with our members and supporters.
The Head of Membership will play a key role in building and sustaining a high-performing working environment, facilitating positive collaboration between the Sales & Operations functions of the Membership Team. Additionally, they will support the Club’s consumer-related fundraising.
KEY RESPONSIBILITIES:
- Manage the Membership Team: Oversee the Membership Sales Manager, Consumer Operations Manager, and Consumer Marketing staff; establish and drive team KPIs; support the General Manager in team management and fostering a positive work environment.
- Maximise Membership Profit: Develop and implement membership campaigns and plans; pursue additional revenue sources; manage prospect systems; re-engage lapsed members; prepare membership offers.
- Deliver Industry-Leading Consumer Operations: Improve membership operations systems and processes; manage renewal processes; develop membership insights; implement fulfilment processes; support crowd build initiatives.
- Ensure Best Practice Reporting & Systems: Prepare regular reports on sales activities and campaign effectiveness; innovate systems to support sales and service strategies; develop key reporting requirements.
- Match Day Representation: Provide customer service and operational support on match days; assist with event planning and execution.
WHAT WE’RE LOOKING FOR:
- Tertiary qualifications in a business-related discipline.
- At least five years in an operations and/or sales-related role.
- Proven staff management experience and an ability to motivate, develop and gather the support of other team members.
- Proven negotiation, interpersonal and relationship management skills.
- A commitment to customer service and service delivery to clients.
- High level of planning and time management skills and demonstrated ability to effectively manage varied and multiple projects with conflicting demands to agreed standards and timelines.
- Strong data analytics knowledge with the ability to identify and report on trends.
- Computing skills with specific knowledge of customer relationship database software, MS Word, Excel and Outlook.
ABOUT US:
Richmond Football Club is one of the largest clubs in the Australian Football League, proudly rooted in our rich history and tradition. As we honour our past, we’re focused on building a Strong & Bold future – both on and off the field – through living our purpose of Belonging, Thriving and Winning.
We understand the power of sport to connect people, and at the heart of the Club’s purpose is being involved with our community. At Richmond, culture is paramount, and the Club is committed to developing its people in a supportive environment.
WHY WORK FOR US:
- Award-Winning Culture: Join an organisation that is an Australian HR Employer of Choice finalist and a Flexible Work Champion.
- Flexibility: Enjoy a flexible work environment with options like flexible hours, work-from-home options, a relaxed dress code and the ability to observe public holidays that align with your cultural beliefs.
- Inclusive & Belonging: We are deeply committed to Diversity, Equity and Inclusion, ensuring that everyone feels valued and respected, no matter their background or abilities.
- Work-Life Balance: We believe in a ‘people first’ culture, where your personal and professional life can thrive together.
- Growth & Development: Your growth is our priority with professional development opportunities tailored to suit your goals.
- Wellbeing & Fun: We work hard but know how to have fun, fostering a high-performance, caring culture that values holistic wellbeing.
- Community Connection: Make a positive impact in the wider community and engage with our charity partners by supporting the Alannah and Madeline Foundation or get involved in one of our community programs across Korin Gamadji or the Bachar Houli Foundation.
- Perks & Benefits: Enjoy money can’t buy experiences, a range of perks, including discounts through our sponsors!
OUR COMMITMENT TO THE SAFETY AND WELLBEING OF CHILDREN AND YOUNG PEOPLE:
The Richmond Football Club is committed to providing a safe and supportive environment for all children and young people. We exclusively hire individuals committed to fostering a child safe culture, irrespective of their role, and it is essential that all our staff understand their responsibility in relation to child safety. Individuals will require pre-employment checks, including a valid Working with Children Check for this role.
APPLICATIONS:
Please upload a cover letter and resume. Applications close 5pm Sunday 6th April, 2025.
Head of Membership employer: Cardinia Leisure
Richmond Football Club is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee wellbeing and professional growth. With flexible working arrangements, a commitment to diversity, and a focus on community engagement, staff are empowered to thrive both personally and professionally while contributing to the club's rich legacy in Australian football.
